Software support

In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience.

The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.

Job is located on-site in Des Moines, IA

Job Responsibilities

• Ability to work with multiple groups within sales, service, and engineering.
• Train customers on new software, and provide ongoing support
• Setup customer accounts through data provided by the customer
• Check customer provided cards and match them with readers
• Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
• Document issues and suggest improvements on features and processes
• Collaborate with the engineering and product management teams to help reproduce and resolve issues

Qualifications

• High school degree or GED
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Excellent troubleshooting skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience
• Ability to learn quickly and manage priorities in a fast-paced development environment