It technician

Lead the selection, configuration, installation and inventory of the IT end user equipment which may include onboard computers, desktops, laptops, and/or printers, smart phones, faxes, printers, tablets for the enterprise and field end users. Participate in on-call rotation for critical support escalation outside of core hours.

Responsibilities:

• Configure, build, install equipment, applications and or software for end users.
• May include in-vehicle wiring and docking solutions.
• Includes accurate and timely inventory management of devices, parts and accessories.
• Ability to proactively anticipate user's needs.
• Research, diagnose and apply correct resolution of IT equipment malfunctions.
• Troubleshoot and repair computer systems, onboard computers and peripheral equipment located throughout the company.
• Including the distribution and functioning of installed computer programs and applications.
• Perform maintenance tasks as needed.
• Lead the configuration and testing of new equipment and operating systems to ensure all equipment are in good working condition and meets the business needs and requirements.
• Deliver a high level of customer service to end users while anticipating user needs.
• Works closely with service providers and equipment vendors with their installed service or product.
• Implement approved services and settings to meet business and safety requirements.
• Install hardware, load programs/operating systems, and prepare IT equipment for end users.
• Prepare operational and procedural documentation.
• Ensure performance and availability goals are attained.
• Develop operational and procedural documentation (SOPs) and ensure adherence and continual process improvement.
• Ensure compliance with applicable licensing agreements.
• Develop and implement approved strategies.
• Research, recommend and collaborate on equipment selection and procurement to ensure architecture standards are met and are in alignment with IT strategy.
• Prepares and monitors department KPIs.
• Promotes continuous improvement and uses trends to determine preventative measures for anticipated problems.
• Participate in vendor management.
• Monitor Service Level Agreements to ensure accurate billing and service delivery.
• Allocate costs to users.
• Analyze data and identify trends and variables impacting profitability and efficiency.
• Identify abnormalities, proactively research to determine the cause and present to the organization to determine direction.
• Provide technical mentoring, leadership and training to other team members.
• Manage day to day tasks to provide a high level of customer service to end-users.
• Serve as a subject matter expert and/or resource to others.
• Provide second level support to others.
• Perform other job-related duties and special projects as required.

Job Requirements/Minimum Qualifications:

Education: Associate, Vocational, or Technical Degree or equivalent work experience in Information Technology or related discipline; Completion of Microsoft Certified Professional (MCP) preferred.

Experience: 6-9 years experience working with Microsoft products and operating systems.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee must have knowledge of technologies and how they can be leveraged to meet business needs.
• Employee should have strong working knowledge of Microsoft Windows Operating System and all applicable hardware and software programs.
• Employee should have demonstrated ability to carry out detailed written and oral instructions.
• Excellent interpersonal skills are necessary.
• Ability to work under limited time constraints.
• Ability to set priorities and accomplish duties of position with limited direct supervision and direction.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.