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  2. Onsite Healthcare Call Center Agent jobs in the United States

Onsite Healthcare Call Center Agent jobs in the United States

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Healthcare Call Center Agent Jobs in the USA — On-Site Opportunities Await

Across the USA, healthcare providers are expanding their support teams, creating strong demand for healthcare call center agent on-site jobs. Currently, 359 open positions are available for candidates ready to join a fast-paced, patient-focused environment. This growth reflects the broader need for reliable communication specialists who can bridge patients and medical services every day.

Successful candidates typically bring excellent verbal communication, active listening, and multitasking abilities, along with a working knowledge of medical terminology and insurance processes. Employers often look to hire a healthcare call center agent who can handle high call volumes with empathy, accuracy, and professionalism. Familiarity with electronic health record systems and strong problem-solving skills further strengthen a candidate's profile, especially when managing sensitive patient information under time pressure.

On-site healthcare call center agent positions remain the preferred model for many organizations in the USA, allowing teams to maintain tight collaboration, faster training, and consistent quality control. The hiring outlook for this role stays strong, driven by the continuous expansion of telehealth services and patient support centers nationwide. Employers increasingly value agents who can adapt to structured schedules while maintaining a steady, people-first approach to service delivery.

If you are ready to start a rewarding career helping patients navigate their medical journey, explore the latest healthcare call center agent vacancies available through Global Work AI. Our platform connects motivated professionals with employers seeking dedicated talent, making it easier than ever to find the right fit and take the next step in your career today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a healthcare call center agent in the USA?

    In the USA, pay for a healthcare call center agent typically falls in the mid-$30,000s to low-$40,000s per year, with many employers also offering benefits and shift differentials. In larger health systems, specialty clinics, and managed care organizations, hourly rates can rise with experience, bilingual support, or work tied to scheduling and prior authorization. On-site roles may also include training time and overtime opportunities. Since compensation varies by employer and market demand, it helps to compare current listings and review total rewards, not just base pay.
  • What qualifications do I need to become a healthcare call center agent?

    Most employers in the USA look for a high school diploma or GED, clear communication ability, and basic computer proficiency. A healthcare call center agent often needs comfort using scheduling software, electronic records, and standard office tools, plus familiarity with HIPAA and patient privacy rules. Some organizations prefer candidates with customer service experience, medical office exposure, or certification in medical terminology. Strong attendance and dependable on-site availability also matter. Reviewing job postings side by side can show which qualifications are required versus preferred.
  • What skills are most important for a healthcare call center agent handling patient calls and healthcare inquiries?

    Success in this role depends on calm phone etiquette, active listening, accurate data entry, and the ability to explain information in plain language. A healthcare call center agent should handle sensitive patient calls with empathy while staying organized and following compliance rules. In the USA, employers also value problem-solving, multitasking, and comfort navigating appointment systems or insurance-related questions. Bilingual communication can be a major advantage in many markets. If you are comparing roles, look closely at whether the team focuses on scheduling, referrals, or benefit support.
  • What does a healthcare call center agent do on a daily basis?

    Day to day, this job usually involves answering inbound patient calls, verifying basic details, booking or rescheduling appointments, and routing questions to the right department. A healthcare call center agent may also share clinic hours, give general information, document messages accurately, and help with billing or insurance-related inquiries when allowed by policy. On-site teams in the USA often work from scripts, call logs, and scheduling systems while keeping privacy standards in place. The exact mix depends on the healthcare employer, so it is useful to review the posting for duties and call volume.
  • How does the hiring process usually work for a healthcare call center agent position?

    The hiring process in the USA often starts with an online application, followed by a phone or video screening, an interview with the supervisor, and sometimes a skills assessment. For a healthcare call center agent, employers may also test typing speed, listening accuracy, and basic computer navigation, plus check references and background information. Because the role is on-site, they may confirm schedule flexibility and start date during the final stage. Many organizations move quickly when they find the right fit, so it is smart to keep track of required documents and interview steps.
  • Do I need prior healthcare customer service experience to get hired as a healthcare call center agent?

    Not always. Many employers in the USA will train strong candidates who have general customer service experience, especially if they show professionalism, attention to detail, and a steady phone manner. Prior exposure to medical offices, insurance, or appointment scheduling can help, but it is not always required for a healthcare call center agent opening. Some teams are open to entry-level applicants with solid communication and computer skills. If you are missing direct experience, compare openings that mention training programs, because those roles can be easier to enter.
  • What career growth opportunities are available after working as a healthcare call center agent?

    This position can lead to several paths in healthcare administration and patient support. Many people move into team lead, trainer, quality assurance, scheduling coordinator, referral specialist, or patient access roles after building experience as a healthcare call center agent. In the USA, some workers also transition into revenue cycle, insurance follow-up, or medical office operations. Employers often value people who already understand call handling, privacy rules, and workflow basics. If you want to plan ahead, compare related openings and note which certifications or cross-training options could support your next step.

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359 jobs found

  • Lifelancer

    Lifelancer

    Today

    Care manager – patient support call center -remote

    Job Title: Care Manager – Patient Support Call Center -Remote Job Location: Durham, North Carolina, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority...

    onsite, Durham, NC, United States
    $44k – $46k/yrFull TimeJunior (<2 years)
  • EvergreenHealth

    EvergreenHealth

    Today

    Patient accounts rep-call center

    Job Summary: Responsible for assisting self-pay patients with their payment needs, including setting up and obtaining payments for services rendered by EvergreenHealth. Utilizes strong customer...

    onsite, Kirkland, WA, United States
    $44k – $73k/yrFull TimeJunior (<2 years)
  • Advanced Health

    Advanced Health

    2 days ago

    Healthcare customer service manager

    We are currently hiring a Healthcare Customer Service Manager ! If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a...

    onsite, Coos Bay, OR, United States
    $117k – $176k/yrFull TimeLead / Manager
  • FMOLHS

    FMOLHS

    2 days ago

    Patient access & registration call center

    The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of...

    onsite, Baton Rouge, LA, United States
    Full TimeJunior (<2 years)
  • Mid-State Orthopaedic and Sports Medicin

    Mid-State Orthopaedic and Sports Medicin

    2 days ago

    Call center agent

    Essential Job Responsibilities: Answers and triages inbound calls in a high volume call center. Assists patients and caregivers with various inquiries and provides general assistance to other callers...

    onsite, Alexandria, LA, United States
    Full TimeJunior (<2 years)
  • Clarke County Hospital

    Clarke County Hospital

    2 days ago

    Reg/sched rep | call center (full time)

    REGISTRATION/SCHEDULING: Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health...

    onsite, Osceola, IN, United States
    Full TimeJunior (<2 years)
  • Lyric National

    Lyric National

    3 days ago

    Healthcare customer service representative (two years call center exp. strongly preferred)

    Pay: $22.00/hour | Type: Full-time | Schedule: Monday-Friday, 9:00 AM-5:00 PM | Location: Lincolnwood, IL (100% on-site) About Lyric National At Lyric National Inc., we're rewriting the script for...

    onsite, Lincolnwood, IL, United States
    $44k/yrFull TimeJunior (<2 years)
  • Sutter Health

    Sutter Health

    3 days ago

    Multi-specialty call center patient services representative ii

    We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - North Position Overview: Serves as the first point of contact for patients entering...

    onsite, Santa Rosa, NM, United States
    $62k – $86k/yrFull TimeJunior (<2 years)
  • Clinical Associates, P.A.

    Clinical Associates, P.A.

    4 days ago

    Medical call center representative

    At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from...

    onsite, Pikesville, MD, United States
    Full TimeJunior (<2 years)
  • Solaris Health Holdings LLC

    Solaris Health Holdings LLC

    5 days ago

    Call center patient representative hybrid

    GENERAL SUMMARY The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic...

    onsite, Sterling Heights, MI, United States
    Full TimeJunior (<2 years)
  • EXPRESS PAIN AND URGENT CARE PLLC

    EXPRESS PAIN AND URGENT CARE PLLC

    5 days ago

    Contact center specialist

    Contact Center Specialist - Epic Pain Management Full-Time | Monday–Friday, 8:00 AM – 5:00 PM Epic Pain Management is seeking a detail-oriented and compassionate Centralized Scheduling/Contact Center...

    onsite, San Antonio, TX, United States
    Full TimeJunior (<2 years)
  • Brightli

    Brightli

    6 days ago

    Centralized scheduling representative (call center)

    Job Description: Job Title: Centralized Scheduling Representative (Call Center) Location: Springfield, MO Department: Centralized Scheduling Employment Type: Full-time Job Summary: Embark on a...

    onsite, Springfield, MO, United States
    Full TimeJunior (<2 years)
  • CenterWell

    CenterWell

    6 days ago

    Call center receptionist

    Become a part of our caring community The Receptionist answers incoming calls for 18 centers. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining...

    onsite, San Antonio, TX, United States
    $38k – $46k/yrFull TimeJunior (<2 years)
  • Tru Medical Management

    Tru Medical Management

    7 days ago

    Patient call center representative - bilingual spanish preferred

    Benefits: Holiday pay Paid sick time Opportunity for advancement Paid time off Training & development Location: Brooklyn, NY Schedule: Full-time, on-site, Monday–Friday, 8:50 AM–5:00 PM Pay: $20–$24...

    onsite, New York, NY, United States
    $40k – $48k/yrFull TimeJunior (<2 years)
  • University of Rochester

    University of Rochester

    7 days ago

    Call center representative ii

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect,...

    onsite, Rochester, NY, United States
    $40k – $54k/yrFull TimeJunior (<2 years)
  • Island Dermatology

    Island Dermatology

    8 days ago

    Patient services representative - call center - orange, ca

    Position Summary: We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional...

    onsite, Orange, CA, United States
    $34k – $40k/yrFull TimeJunior (<2 years)
  • CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA

    CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA

    8 days ago

    Patient access specialist- contact center

    Job Details: Job Location: University - Charlotte, NC Salary Range: Undisclosed Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive,...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY

    UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY

    9 days ago

    Call center representative (medical office) - full-time

    Call Center Representative Full-Time | Canton, NY Join a mission-driven team making a difference every day. At Community Health Center of the North Country, our mission is to provide comprehensive,...

    onsite, Canton, NY, United States
    $36k/yrFull TimeJunior (<2 years)
  • Arizona Liver Health

    Arizona Liver Health

    10 days ago

    Call center scheduler/medical records

    About Us: Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory...

    onsite, Mesa, AZ, United States
    $36k – $44k/yrFull TimeJunior (<2 years)
  • Community Health Connections

    Community Health Connections

    10 days ago

    Call center specialist- medical

    JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...

    onsite, Fitchburg, MA, United States
    Full TimeJunior (<2 years)
  • Proliance Surgeons

    Proliance Surgeons

    12 days ago

    Patient services rep - call center

    At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to...

    onsite, Renton, WA, United States
    Full TimeJunior (<2 years)
  • COMMUNITY HEALTH CARE

    COMMUNITY HEALTH CARE

    13 days ago

    Call center representative

    Job Details: Job Location: Administration Office - Tacoma, WA Position Type: Full Time Education Level: High School Diploma or GED Salary Range: $20.88 - $29.82 Hourly Job Shift: Monday - Friday -...

    onsite, Tacoma, WA, United States
    $42k – $60k/yrFull TimeJunior (<2 years)
  • Allied Digestive Health

    Allied Digestive Health

    13 days ago

    Medical reception call center 2

    We are excited to announce that we are looking for a Full Time , Medical Receptionist Call Center 2 at Gastroenterology of Ocean County in Tom’s River, NJ. About the Role: The Medical Reception Call...

    onsite, Tom's River, NJ, United States
    Full TimeJunior (<2 years)
  • Downriver Medical Associates

    Downriver Medical Associates

    15 days ago

    Medical call center representative

    Benefits: Paid time off Vision insurance 401(k) 401(k) matching Dental insurance Downriver Medical Associates is a busy internal medicine practice with multiple practitioners looking for our newest...

    onsite, Southgate, MI, United States
    Full TimeJunior (<2 years)
  • Illinois Eye Center

    Illinois Eye Center

    15 days ago

    Call center

    Job Details: Job Location: Peoria Office - Peoria, IL Salary Range: $17.82 - $21.41 Hourly Who we are looking for: People who are passionate about the care of our patients. We are looking for...

    onsite, Peoria, IL, United States
    $34k – $42k/yrFull TimeJunior (<2 years)
  • UT Health San Antonio

    UT Health San Antonio

    16 days ago

    Contact center agent (entry level - school of dentistry oms)

    This is an onsite position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate will...

    onsite, San Antonio, TX, United States
    Full TimeEntry with Degree
  • Sun Life Health

    Sun Life Health

    17 days ago

    Call center operator

    Job Details: Job Location: CG PEDIATRICS - CASA GRANDE, AZ Position Type: Full-time Salary Range: Undisclosed Job Shift: 8am-5pm M-F; Rotating Sat 8am-12:30pm Patient Support – Connect, Schedule, and...

    onsite, Casa Grande, AZ, United States
    $33k/yrFull TimeJunior (<2 years)
  • MARYLAND PRIMARY CARE PHYSICIANS LLC

    MARYLAND PRIMARY CARE PHYSICIANS LLC

    18 days ago

    Call center representative

    Job Title: Call Center Representative General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking...

    onsite, Annapolis, MO, United States
    Full TimeMiddle (2-4 years)
  • MFM Health

    MFM Health

    19 days ago

    Patient care representative - phone center

    Patient Care Representative - Phone Center MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center. This...

    onsite, Middleton, MA, United States
    $38k – $44k/yrFull TimeJunior (<2 years)
  • Midstate Radiology Associates

    Midstate Radiology Associates

    20 days ago

    Outpatient scheduling agent

    Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Outpatient Scheduling Agent, working primarily at Wallingford Imaging. Position Schedule: Mon - Fri; 8:30 am - 5:00 pm For complete...

    onsite, Wallingford, CT, United States
    $40k – $50k/yrFull TimeEntry with Degree
  • Ivyhill Technologies LLC

    Ivyhill Technologies LLC

    21 days ago

    Call center agents (bethesda,md)

    Ivyhill is currently seeking to hire full-time Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier...

    onsite, Bethesda, MD, United States
    Full TimeJunior (<2 years)
  • Compassus

    Compassus

    21 days ago

    Director of care services center operations

    Company: Compassus POSITION SUMMARY The Director of Care Services Center Operations provides strategic and operational leadership for the contact center function for Compassus. This role is...

    onsite, Brentwood, TN, United States
    Full TimeDirector
  • Greater Maryland Pain Management

    Greater Maryland Pain Management

    22 days ago

    Call center representative

    Join Our Growing Medical Practice! We are seeking a professional, friendly, and dependable Call Center Representative to join our busy medical practice. The ideal candidate enjoys helping people,...

    onsite, Odenton, MD, United States
    Full TimeJunior (<2 years)
  • Surgery Partners, Inc

    Surgery Partners, Inc

    22 days ago

    Call center rep

    Job Duties and Responsibilities: Welcomes and greets all patients and visitors over the phone Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper...

    onsite, Bryan, TX, United States
    Full TimeJunior (<2 years)
  • Advanced ENT & Allergy

    Advanced ENT & Allergy

    23 days ago

    Medical call center representative

    For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a...

    onsite, Atlanta, GA, United States
    Full TimeEntry with Degree
  • CareSouth

    CareSouth

    24 days ago

    Call center representative

    SUMMARY: Provides patients with high quality, efficient, and effective service via call center. Actively works to create and maintain a professional, positive patient experience. PRIMARY...

    onsite, Baton Rouge, LA, United States
    Full TimeJunior (<2 years)
  • Surgery Partners, Inc

    Surgery Partners, Inc

    24 days ago

    Call center scheduler

    JOB TITLE: Call Center Scheduler GENERAL SUMMARY OF DUTIES: Answer phones Schedule appointments Schedule phone and office depositions Register all new patients Other duties as assigned...

    onsite, Las Vegas, NV, United States
    Full TimeJunior (<2 years)
  • The Institute for Family Health

    The Institute for Family Health

    24 days ago

    Nurse manager - call center

    The Nurse Manager is a registered nurse with accountability for clinical care of a designated patient care service area. The manager is responsible for assessing, identifying, planning, implementing...

    onsite, New Paltz, NY, United States
    $90k – $95k/yrFull TimeMiddle (2-4 years)
  • Veterans Health Administration

    Veterans Health Administration

    25 days ago

    Supervisory medical support assistant (call center)

    Summary The Supervisory Medical Support Assistant (Supervisory MSA) works for the San Francisco VA Healthcare System Call Center at the San Bruno Community Based Outpatient Clinic. The Supervisory...

    onsite, San Bruno, CA, United States
    $73k/yrFull TimeJunior (<2 years)
  • Connecticut Orthopaedic Specialists Pc

    Connecticut Orthopaedic Specialists Pc

    a month ago

    Healthcare call center representative - part time

    Healthcare Call Center Representative - Part Time Connecticut Orthopaedics has been named the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. Interested in growing...

    onsite, Hamden, CT, United States
    $46k – $50k/yrPart TimeJunior (<2 years)

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