Call center rep

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette (source)
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients (source) and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime
• Protects patient confidentiality by making sure protected health information (source) is secured