Patient access specialist- contact center

Job Details:

Job Location: University - Charlotte, NC

Salary Range: Undisclosed

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment.

CEENTA is seeking a compassionate Patient Access Specialist, you will be the first point of contact for patients calling Charlotte Eye Ear Nose & Throat Associates (CEENTA). You’ll deliver exceptional service by helping with scheduling needs, answering questions, and ensuring accurate documentation in our electronic health record (EHR) system. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping others, and is highly detail‑oriented.

What you will do:

• Answer 115–125 inbound calls per day with a friendly, professional tone
• Schedule, reschedule, and cancel patient appointments in the EHR
• Collect, verify, and enter patient demographic and insurance information
• Document and route patient triage requests to providers
• Assist with general questions, concerns, and complaints
• Collect pre‑payments and patient balances
• Operate a multi‑line phone system
• Maintain accuracy, confidentiality, and compliance with HIPAA
• Collaborate with teammates and contribute to a positive work environment
• Demonstrate reliable, predictable attendance and adherence to all policies

A Typical Day

A typical day as a Patient Access Specialist is fast‑paced and patient‑focused. You’ll spend most of your day answering 115–125 inbound calls from patients who need help scheduling, rescheduling, or canceling appointments, requesting provider guidance, or asking general questions. Each interaction requires a warm, professional tone as you gather and enter accurate information into the EHR. Throughout the day, you’ll collaborate with providers and clinic staff to route messages, support patients with account or billing questions, and ensure their needs are met quickly and compassionately. While the call‑center environment can be busy, you’ll rely on your multitasking skills, attention to detail, and commitment to excellent service to make each patient’s experience positive from the very first hello.

Schedule:

Onsite at the University location, Generally, Mon–Fri, 8a–5p

Qualifications: What you Bring:

• High school diploma or equivalent required
• Minimum 1 year of relevant experience (medical office or high volume call center required)
• Experience with Epic EHR is a plus
• Strong communication and customer service skills
• Ability to multi‑task, stay focused, and perform under pressure
• High attention to detail and ability to learn quickly
• Commitment to ethical behavior and patient confidentiality