Medical call center representative

For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have excellent customer service skills. If you think you would be a good fit, please apply!

Responsibilities:

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

High School Diploma or equivalent

Customer Service Skills

Attention to detail

High level of accuracy

Microsoft Office

Reliable Transportation

EMR experience a plus

Previous medical experience a plus

Basic health insurance premium paid for employee in full after 2 full months of employment

Dental and vision insurance options

Paid holidays

PTO (accrual basis)

401k, LTD, and life insurance options