Commercial service operations manager

Responsibilities:

Own the office side of Commercial Service operations — administration, workflow, systems, and process discipline — while the Field Service Manager owns technicians, field execution, and fleet.

Own Commercial Service financial performance and reporting, including revenue, profitability, labor performance, WIP, backlog, unbilled cost, and budget results.

Run the WIP process: review it regularly, drive aging down, and ensure work in progress is billed accurately and on time.

Build, maintain, and publish the KPIs and analytics used to run the business, turning the data into recommendations and action rather than reports alone.

Ensure quotes are produced, priced, sent, followed up on, and closed within expected timeframes.

Drive down unbilled cost and improve billing accuracy, cycle time, and cash conversion.

Own job setup, tracking, and closeout from a process standpoint so every job has clear scope, budget, and financial visibility from open to close.

Lead, coach, and develop the service coordination team, setting clear expectations, providing feedback and accountability, and supporting their development.

Ensure customers are taken care of from the office side — responsiveness, communication, documentation, invoicing accuracy, and resolution of billing or service concerns.

Partner with the Field Service Manager on staffing, scheduling, capacity planning, and workload balancing, bringing the data and analysis behind those decisions.

Own Commercial Service processes at a strategic level: identify gaps, design improvements, document standards, and drive adoption across the team.

Ensure Service Technicians and Office Coordinators are trained on and consistently using company's business systems and processes.

Support annual budgeting, forecasting, and operating priorities.

Partner effectively with field teams, sales, accounting, project teams, Safety, HR, and other internal partners.

Model company's Core Values and reinforce them through leadership decisions, coaching, recognition, and accountability.

Required qualifications:

• High school diploma or General Education Degree (GED) required
• Associate or bachelor’s degree in business, accounting, finance, construction management, or a related field preferred
• 3 to 7 years of relevant service operations, business operations, or financial/analytical experience required
• 7 to 10 years of relevant experience preferred
• Microsoft Office Suite experience required; advanced Excel skills strongly preferred
• Service management or ERP system experience required (job costing, WIP, billing, dispatch)
• Strong analytical skills with the ability to build, interpret, and act on KPIs and financial reporting
• Demonstrated experience owning and improving business processes
• Leadership, team development, and recruiting experience preferred
• Working knowledge of commercial HVAC/R service operations preferred
• Strong written and verbal communication skills
• Carry a valid driver license and have dependable transportation required
• Ability to visit jobsites occasionally and lift up to 25 pounds

What We Offer:

• Competitive salary.
• Comprehensive benefits package, including health, dental, and vision insurance. - Health Insurance starting at 99 cents per week
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team!

Core Values

• Grit: You Follow Through When Work is Hard
• Lead From Your Seat: You think like an owner
• Uber Customer Centric: You drive a "wow" experience
• Endeavor to be Great: You strive to be the best version of yourself

frēijē is an Equal Opportunity Employer and participates in E-Verify.