Catering sales coordinator, dining

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

735 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 200813 Meliora Dining/UR Hospitality Services

Work Shift: UR - Rotating (United States of America)

Range:

UR URG 105 H

Compensation Range:

$20.34 - $28.51

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Assists customers with menu planning, ordering, and execution of catering events. Resolves customer service complaints, inventory, or cooking problems. Collaborates with chef, cook, and others to create menus, order supplies, and ensure timeliness to service. Builds and maintains positive relationships with clients, vendors, and serving staff. Oversees all catering operations, including inventory, budget, equipment, reporting, and special events.

ESSENTIAL FUNCTIONS

Assists customers with menu planning, ordering, and execution of catering events. Attends and monitors large events. Works with management team to ensure proper staffing for all catering events. Follows up with customers to obtain feedback for continual improvement. Works to grow catering business by expanding menu and service and working with areas to gain business.

Prepares catering task reports for management team based on ordered catering events. Works with vendors and purchasing manager to ensure food and supplies are ordered in appropriate quantities to meet established needs.

Manages food link and bulk ordering system by setting up new food link and bulk ordering customers with ordering platform. Regularly manages orders and works with storeroom team to get orders out on time. Ensures that courier is ordered as needed. Reconciles all bulk and food link invoices monthly.

Inventories and orders catering supplies and maintains the established budget of catering department including staffing and supply expenses and revenue.

Leads weekly catering meeting with management to communicate events and needs. Completes monthly reports for catering, food link, bulk orders, and presents to retail manager with action plans.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 4 years of catering/retail management experience required

Associate's degree in hospitality, business management or related field preferred

Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Organization skills, strong communication skills, excellent customer service skills, and the ability to manage a large foodservice operation required

Knowledge of food safety regulations and catering best practices required

Ability to work flexible hours, including evening and weekends, based on event schedules required

Proficiency with catering management software preferred

LICENSES AND CERTIFICATIONS

ServSafe Certification within 12 months of hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.