IT Service Desk Assistant - CTS (Work-Study Required)

Duties include:

• Assisting users to resolve issues with technology via phone, email, or in person.
• Candidates should have a passion for helping others; good customer service skills and the ability to communicate effectively.
• Eagerness to learn is essential.
• Training provided on everything you need to know in order to perform the job successfully.

5 essential functions - address walk-ins (25%), answer the phones (25%), monitor our email ticketing system (25%), and assist full-time with various administrative duties (10%), and on-going training and monitoring of our knowledge base (10%). 2 non-essential functions - run errands around campus - mainly between Rockwell and Union (2.5%) and assist other teams within CTS (2.5%).

Strong customer service, passion for learning and helping others