Service desk support analyst - onsite

Genesis10 is currently seeking a Service Desk Support Analyst for a position with a Technology Company located in Pittsburgh, PA. This is a 6+ month contract opportunity. This position is fully onsite.

Compensation: $30.00 - $35.00 per hour, W2, based on qualifications

Position Overview:

This role serves as the initial point of contact for IT support, responsible for logging, prioritizing, and resolving technical incidents. The ideal candidate will diagnose and resolve issues related to Windows OS, Microsoft 365, and network connectivity while providing excellent customer service to non-technical users.

Key Responsibilities:

• Serve as the initial point of contact to log, prioritize, and resolve IT incidents via ticketing systems, phone, or email
• Diagnose and resolve issues related to Windows OS, Microsoft 365, network connectivity, and mobile devices
• Provision user accounts, reset passwords, and manage hardware deployments (e.g., laptop imaging and setup)
• Escalate unresolved or complex issues to higher-tier IT staff (such as Network or Security teams) with detailed documentation
• Document solutions and update FAQs to help build a robust self-service platform for end-users

Primary Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in IT help desk, end-user support, or a closely related technical field
• Strong working knowledge of Active Directory, Microsoft 365, VPN, and general PC/laptop hardware
• Exceptional communication, customer service, and time-management skills to deal with competing requests from non-technical users

Desired Skills:

• ITIL Foundations certification and Microsoft technical certifications (e.g., MCSA/MCSE, Modern Desktop) are preferred
• MAC support
• A/V experience

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.