Job Overview

Neighbors Emergency Center is driven by a clear purpose: to provide extraordinary care that is dedicated to making lives better every day. With a vision to be 'The Best Neighbors Ever', we are focused on our patients, our company culture, and the community we serve. We are currently seeking a diligent and detail-oriented Remote Medical Records Clerk to join our team. This is a full-time, remote position with the flexibility of day or night shifts available. The successful candidate will be responsible for the accurate and confidential management of patient medical records, playing a crucial role in our mission to deliver unparalleled medical care driven by compassion and respect.

Responsibilities

• Accurately process, organise, and maintain patient medical records within our electronic health record (EHR) system.
• Ensure all medical records are complete, up-to-date, and compliant with data protection regulations and internal policies.
• Handle the secure retrieval and release of medical information to patients, healthcare providers, and other authorised parties, adhering to strict confidentiality protocols.
• Scan, index, and file clinical documentation and correspondence correctly.
• Conduct regular quality assurance audits on medical records to ensure their integrity and accuracy.
• Respond to internal and external enquiries regarding medical records in a professional and timely manner.
• Collaborate effectively with clinical and administrative staff to ensure a seamless flow of information.

Qualifications

• Proven experience as a Medical Records Clerk or in a similar administrative role within a healthcare setting.
• A strong understanding of medical terminology, data protection principles, and patient confidentiality.
• Proficiency in using electronic health record (EHR) systems and Microsoft Office applications.
• Exceptional organisational skills and a meticulous level of attention to detail.
• The ability to work independently and manage your workload effectively in a remote environment.
• Excellent written and verbal communication skills.
• Experience working within a fast-paced emergency care environment is desirable but not essential.

What We Offer

• A competitive hourly rate of $26 - $28 USD per hour.
• The flexibility and convenience of a fully remote working position.
• A choice between day or night shifts to support a healthy work-life balance.
• The opportunity to be part of a supportive and purpose-driven team dedicated to making a positive impact.
• A company culture that values compassion, respect, and community involvement.