Warranty team leader - future opportunities

Due to exceptional marketplace growth, Automotive Warranty Network is considering candidates for future Team Leader openings. This full-time opportunity is ideal for an experienced Warranty Administrator with multiple manufacturers and DMS backgrounds, along with at least 5 years of high-volume, end-to-end claims processing experience.

WHO WE ARE:

Automotive Warranty Network, Inc. is the nation’s largest auto warranty claims management company. As a family-owned organization, we provide strong support, recognize the specialized talent of our Warranty Administrators, and deliver warranty processing, training, and auditing services to more than 1,500 satisfied clients. For over 35 years, our people have remained our greatest asset.

SUMMARY OF POSITION:

This position requires previous automotive dealership experience managing warranty claims. The Team Leader must provide excellent customer service through accurate claims processing, identify training opportunities within dealerships, and consistently demonstrate professionalism and integrity. This is a full-time opportunity; part-time work is not available, and the role requires a non-compete agreement. The Team Leader should be passionate about teaching, guiding, and modeling best practices for warranty claim processing. This role leads a team of Warranty Administrators and helps them successfully manage day-to-day processing for assigned dealers, including DMS software use, accounting knowledge, OEM warranty policy, and applicable state regulations.

JOB LOCATION:

Work remotely within the U.S., or from our Greenwood Village, CO office if located nearby.

BENEFITS AND COMPENSATION:

• Company-paid health insurance for the employee
• Company-paid dental and vision coverage for the employee
• 401(k) plan with up to a 6% company match
• Annual compensation range: $75,000–$85,000

CORE RESPONSIBILITIES:

In this role, the Team Leader oversees warranty claim accuracy, compliance, dealer support, and day-to-day team guidance.

• Review claims for compliance with manufacturer policies and procedures
• Use AWN’s proprietary CARS application to help resolve dealer compliance issues
• Book warranty claims accurately and efficiently
• Close claims in accordance with dealer and manufacturer requirements
• Submit claims for payment and monitor claim status through resolution
• Research and resolve accounting differences related to claim payments
• Maintain clean warranty receivable schedules to support proper cash flow for dealer clients
• Maintain required certifications and current knowledge of manufacturer policies and procedures
• Support dealerships in maintaining compliance with manufacturer policies

REQUIRED EXPERIENCE:

Candidates must bring hands-on dealership warranty experience, strong accounting knowledge, and the ability to manage multiple priorities with consistent follow-through.

• Previous experience as a Warranty Administrator in a franchised automotive dealership
• Extensive accounting experience with a strong understanding of automotive dealership general ledger processes
• Ability to manage concurrent tasks with strong organization and follow-through
• Strong desire to learn, take initiative, and independently find solutions

QUALIFICATIONS / REQUIRED SKILLS:

• Ability to motivate others to achieve their highest potential, particularly within dealership environments
• Strong working knowledge of DMS software
• Knowledge of automotive dealership service department operations
• Knowledge of warranty accounting processes
• Proficiency in reviewing technician stories and applying appropriate labor codes
• Certification or formal training with at least one manufacturer

IN SUMMARY:

Join a long-standing, stable company with significant growth potential. Be treated as the automotive professional you are. Earn a strong income based on your experience and ability. Do meaningful work in an environment built on respect. Receive competitive benefits. Enjoy the flexibility of working from home and avoiding a daily commute.