Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

About the Role

The Vice President of Claim Operations is a strategic leader responsible for steering organizational strategies towards Leave Solutions Operational objectives. This executive oversees disability and absence management services, including appeals processing, quality audits, training, and performance management. The role demands an experienced executive with a track record in strategic planning, regulatory compliance, and financial optimization.

Responsibilities

• Developing and executing strategies for Claim Operations, inclusive of Absence, Disability, Workers’ Compensation claims, training, quality, escalations and appeals.
• Ensures strategies are aligned with Alight’s goals, focusing on key performance indicators, innovation, and efficiency.
• Leading, mentoring and inspiring colleagues & people leaders to exemplify Alight Values.
• Embraces Continuous Performance Management and ensures all colleagues have opportunity to learn and grow their careers.
• Leveraging technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management.
• Monitoring leading indicators, trends, and performance outcomes, and developing strategies to achieve optimal results.
• Partnering closely with the reporting and analytics team to ensure key metrics are current.
• Embracing One Alight Approach in delivering exceptional cross-functional collaboration.
• Partnering with stakeholders to envision and implement promised results for the market and clients, focusing on duration management and employee and manager experience.
• Serving as a key liaison in managing relationships with Alight clients, brokers/agencies, and the sales team.
• Collaborating with internal teams such as product, sales support, account management, and implementation.
• Overseeing Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies that comply with company policies and industry regulations.
• Preparing budget forecasts as well as periodic re-forecasts as required.
• Maintaining up-to-date knowledge of industry trends in integrated disability and absence management.
• Engaging in customer presentations and meetings with existing and prospective clients.
• Monitoring performance and communicating results to the Claim Operations leadership team and superiors.

Requirements

• Have bachelor’s, MBA will be ideal.
• Possess minimum 15 years operations / service delivery experience within the absence, disability, benefits administration, or related field.
• 7+ years people leadership experience including minimum of 3 years as leader of leader.
• Able to recruit, manage and grow high performing teams.
• Demonstrate ability in developing and executing strategy, and in delivering operational excellence.
• Have performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement.
• Be able to develop business plans and financial models that support strategic objectives and priorities.
• Display exceptional leadership ability, able to achieve and maintain collaborative and highly productive relationships both within and outside Alight.
• Inspires and motivates teams.
• Have ability to motivate and inspire teams, and to maintain excellent colleague engagement.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Salary

Pay Range Minimum: 200,000.00 USD Maximum: 225,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.

About Alight Solutions

Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com.

Our values are the essence of who we are:

• Agility. Move with purpose. Learn fast. Adapt quickly.
• Leadership. Lead by example. Own the outcome. Serve others.
• Integrity. Do the right thing - even when it is difficult or unseen.
• Growth Mindset. Stay curious. Keep learning. Never stop improving.
• High-Quality. Do it thoughtfully. Do it completely. Do it well.
• Trust. Trust is earned through consistency, authenticity, and credibility.

Our Colleague Experience

At Alight Solutions, we are reimagining how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place. Help us reimagine how people and organizations thrive! Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.