User Experience Designer

Job Type: Full-time

Position Summary

Penn Foster Group is looking for a User Experience Designer to help create intuitive, engaging, and accessible digital learning experiences. In this role, you’ll work across the full UX design process—from understanding user needs and translating research into insights to designing and refining solutions. You’ll collaborate closely with product managers, UX researchers, educators, curriculum designers, and developers to create experiences that support learner success and align with technical and business goals. You’ll also use user feedback, research findings, and analytics to continuously improve the learning experience.

What You’ll Do

• Apply design and systems thinking to define problems, develop hypotheses, synthesize research, and identify experience principles that guide design decisions.
• Help plan and facilitate workshops, co-creation sessions, and collaborative activities that support ideation, alignment, and shared understanding.
• Communicate design concepts through sketches, wireframes, prototypes, and presentations.
• Gather and incorporate feedback from users, stakeholders, and cross-functional partners to improve solutions.
• Partner with engineering to develop design specifications, assess feasibility, support sprint planning, and perform design quality reviews.
• Help execute and evolve a cohesive UX vision across multiple channels and products, ensuring experiences are consistent, scalable, and user-centered.
• Stay current with UX tools, methods, technologies, trends, and best practices.
• Adapt to changing project requirements and organizational priorities while maintaining a strong focus on user needs.

What You Bring

• Experience applying user-centered design principles to create intuitive, engaging, and accessible digital experiences for diverse audiences.
• Familiarity with research and data-driven design, including analyzing user or learner feedback and using insights to inform design decisions.
• Understanding of learning management systems, content management systems, structured content, and core technology concepts such as APIs, databases, and dynamic systems.
• Proficiency with Figma and Adobe Creative Suite.
• A strong foundation in color, typography, layout, composition, prototyping, and scalable design systems.
• Familiarity with Jira and Confluence.
• Strong collaboration and communication skills, including the ability to explain complex design concepts clearly.
• Experience documenting interaction designs, including user flows, states, and edge cases, and supporting accurate implementation by engineering teams.
• A collaborative, curious, and adaptable approach to problem-solving.

Additional Requirements

• Bachelor’s degree in design or a related field, or equivalent experience.
• A portfolio demonstrating applied experience in modern UX and digital product design.
• One to two years of experience in digital product design and cross-functional collaboration.
• Experience creating prototypes and using research or data to inform design decisions and iterations.

Working Conditions & Hiring Process

• U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.
• Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, and similar activities. Candidates must be willing and able to travel as needed.
• On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.
• Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
• Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
• Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.

About Us

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer

We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.