Associate user experience designer (remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Associate User Experience (UX) Designer is part of the Availity Design and Experience Team. You will design user-centered, visually compelling experiences that improve the usability and effectiveness of Availity’s products while supporting business goals. Partnering with User Research, you will translate insights into thoughtful, high‑quality solutions and independently create deliverables ranging from wireframes to polished visual designs, interactive prototypes, user flows, and reusable design system patterns.

Sponsorship, in any form, is not available for this position.

Eastern/Central Time Zones Preferred

READ BEFORE APPLYING: Applicants must provide link to their portfolio (showing user experience designs that demonstrate involvement with product development and development teams). Applications without a portfolio will not be considered. If portfolio is password protected, please include in your application.

Why you want to work on this team:

• You will be a vital member helping to shape the future of user experience here at Availity.
• We are growing as a design team and are looking for enthusiastic team members that want to be part of an exciting design movement.

To be qualified for this role, you have:

• Bachelor’s degree in User Experience (UX) Design, Interaction Design, Web Design, Graphic Design, New Media, Interactive Digital Media or Computer Science preferred, or equivalent work experience.
• Over 2 years of experience designing digital products, with demonstrated strength in visual design and UX processes.
• A strong portfolio showcasing high-quality visual design and UX thinking. We are especially interested in seeing high-fidelity design work, visual exploration, and concept work.
• Strong familiarity with Figma.
• Thorough question asking and note taking skills.
• Adaptability to pivot in a quickly changing environment.
• User empathy and natural curiosity.
• Learning agility. You have the ability to quickly grasp new situations, synthesize large amounts of information quickly, and find answers.
• Strong familiarity with accessibility/508 Compliance.
• Experience collaborating with multiple stakeholders across disciplines.
• Experience engaging directly with users to gather insights, validate concepts, and test designs or hypotheses throughout the design process.
• Self-motivation and ability to work with little supervision, prioritizing work from multiple sources.
• Experience with behavioral analytics (such as Google Analytics or Pendo) is a plus.
• Experience writing, recruiting, and conducting usability studies, analyzing and synthesizing results to present to stakeholders is a plus.
• Experience within the healthcare technology space is a plus.

What you will be doing:

• Articulating design goals and outcomes with various stakeholders to build a shared vision.
• Fostering relationships and collaborating closely with UX, research, product, and engineering teams.
• Weaving together experiences built on multiple platforms to tell a consistent brand story that unfolds across touchpoints.
• Designing exciting, innovative experiences.
• Building deeper understanding of our products and services.
• Articulating an experience vision that delivers value in the near-term while continuously evolving in the long term.
• Producing user flows, and wireframes to communicate a specific design vision & strategy based on research findings.
• Advocating for accessibility, encouraging product and engineering management to prioritize accessible features.

Availity culture and benefits:

Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here! We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.

Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!

We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement!

Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Resume and Portfolio Review
• Recruiter Video Pre-Screen
• Panel Video Interview
• Final Interview with Hiring Manager and Manager's Manager

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.