Term government assistance eligibility supervisor, grade n24

About the Position

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $82,352 to $125,322, based on the candidate’s qualifications and experience.

TERM Government Assistance Eligibility Supervisor

This is a one-year term position with an expiration date of July 1, 2027.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Office of Eligibility and Support Services (OESS) is currently recruiting for a dedicated and service-driven professional to join the Connector Entity team as a TERM Government Assistance Eligibility Supervisor. OESS serves as the primary entry point for residents seeking public health, federal, and state assistance. Its mission is to help low-income families and individuals meet basic needs by determining eligibility for social services, healthcare access programs, and financial assistance.

This position oversees staff who assist residents in applying for health coverage through Maryland Health Connection, including Medicaid, MCHP, and private health insurance plans. The Supervisor ensures effective daily operations and compliance with state and federal program requirements.

What You'll Be Doing

Core duties of this position will include, but are not limited to:

• Leading CE-GAES Team Operations: Supervising the daily activities of certified Health Insurance GAES I’s to ensure timely, accurate, and compliant eligibility determinations and enrollments through Maryland Health Connection (MHC), including Medicaid, MCHP, Qualified Health Plans, and Stand Alone Dental Plans.
• Performing Quality Control and Monitoring: Conducting ongoing quality assurance on GAES I casework to minimize errors, ensuring compliance with ACA regulations and Maryland Health Benefit Exchange (MHBE) guidance, and initiating corrective actions, as needed.
• Managing Productivity and Performance: Tracking GAES productivity, preparing weekly and monthly reports, conducting performance evaluations, and supporting continuous improvement in alignment with program goals.
• Overseeing Staffing and Scheduling: Maintaining staff attendance records, managing coverage schedules, ensuring office operational readiness, and addressing personnel issues and public complaints in accordance with county policies.
• Supporting Training and Policy Implementation: Providing policy clarification, technical guidance, and informal training on ACA programs, system usage, and customer service procedures; and assisting in onboarding and mentoring new staff.
• Handling Consumer Issues and Escalations: Supporting CAES in addressing complex consumer issues and system challenges, following MHBE’s escalation protocols and referring cases to the Health Education and Advocacy Unit or Maryland Insurance Administration (MIA) when appropriate.
• Ensuring Program Efficiency and Innovation: Assisting in developing and implementing improvements to streamline operations, enhancing service delivery, and supporting the department’s mission to expand access to affordable health coverage.

ADDITIONAL INFORMATION

Evening and Weekend Hours: This position requires the ability to work some evenings and weekends.

Multilingual Skills: Candidates with multilingual communication skills (verbal and written) in Spanish are encouraged to apply.

Minimum Qualifications

Education: Graduation from an accredited college or university with a bachelor’s degree.

Experience: Three (3) years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience. Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

Preferred Criteria: The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Experience supervising or leading staff who utilize enrollment systems to assist customers with obtaining health insurance, including Medicaid and/or Private health plans.
• Experience interpreting and applying federal and state regulations related to health coverage programs.
• Proficient in using eligibility systems or enrollment platforms, such as Maryland Health Connection or similar portals.
• Experience delivering direct customer service to individuals seeking health insurance coverage, including assistance with eligibility, plan selection, or enrollment.

Interview Criteria: Interview preference criteria will be used pertaining to:

• Demonstrated experience supervising or leading a team in a health or human services program.
• Familiarity with ACA-related programs, including Medicaid, MCHP, QHPs, and state enrolment systems.
• Proven ability to monitor staff performance, ensure compliance with program requirements, and implement corrective actions.
• Strong written and verbal communication skills, including experience with technical guidance, staff coaching, or training.
• Ability to manage competing priorities while maintaining service quality in a fast-paced, client-facing environment.

Checking and Understanding Your Application Status

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IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov.

Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview.

Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Members of Montgomery County Boards, Committees, and Commissions who are pursuing permanent employment should seek advice from the Ethics Commission.