Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

Overview

The Data Entry Specialist plays a critical role in ensuring the accuracy, integrity, and timely processing of participant information within PlanSmart. This position is responsible for reviewing, interpreting, and processing participant documentation across multiple operational queues while maintaining strict adherence to quality standards, compliance requirements, and service level expectations.

Successful Data Entry Specialists are highly detail-oriented individuals who thrive in a fast-paced production environment. They possess strong analytical and organizational skills, can accurately extract data from a variety of document types, and are committed to maintaining confidentiality when handling sensitive participant information. This role requires the ability to consistently meet productivity and accuracy standards while supporting audit readiness and operational excellence.

Job Responsibilities

• Process participant documentation through multiple operational work queues, including Scan Queue, Data Entry Element Queue, Fax Queue, Returned Mail Queue, Manual Audits, Gatekeeping Queue, and CAM Queue.
• Review, interpret, and validate participant documentation, including identification records, tax documents, forms, and verification materials.
• Accurately extract and enter required data elements into PlanSmart and related systems.
• Ensure all transactions meet established quality, compliance, and processing standards.
• Identify, research, and escalate discrepancies, incomplete documentation, or processing exceptions.
• Maintain data accuracy and integrity while processing high volumes of participant records.
• Support audit readiness through thorough and accurate documentation practices.
• Adhere to established service level agreements and processing turnaround requirements.
• Manage workload effectively while balancing competing priorities and deadlines.
• Follow all company policies and procedures related to data privacy, confidentiality, and information security.
• Collaborate with team members and leadership to resolve processing issues and improve operational efficiency.
• Meet and/or exceed productivity, accuracy, and quality performance expectations.

Required Experience

• High school diploma or equivalent required.
• 1+ years of data entry, document processing, administrative support, or related experience.
• Experience working in production-based or high-volume processing environments preferred.
• Experience handling confidential or sensitive information preferred.
• Strong computer proficiency and experience navigating multiple systems simultaneously.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Experience reviewing and interpreting documents for accuracy and completeness.
• Ability to work independently while maintaining consistent productivity and quality standards.

To Be Successful, You Will Need the Following Skills

• Exceptional attention to detail and commitment to accuracy.
• Strong data entry skills with the ability to process information efficiently and accurately.
• Ability to interpret scanned images and extract required information from various document types.
• Strong organizational and time management skills.
• Ability to work effectively in a high-volume, deadline-driven environment.
• Analytical thinking and problem-solving skills to identify inconsistencies or missing information.
• Ability to apply processing guidelines, business rules, and compliance requirements consistently.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing priorities, processes, and business needs.
• Demonstrated accountability for quality, productivity, and overall performance.
• Ability to maintain focus and accuracy during repetitive processing tasks.
• Familiarity with PlanSmart or similar data management systems preferred.
• Strong understanding of confidentiality standards and secure handling of sensitive personal information.
• Ability to research issues, make appropriate processing decisions, and escalate exceptions when necessary.
• Commitment to maintaining a minimum accuracy standard of 99%.

Work Conditions

Fast-paced, production-based work environment with high volumes of document review and data entry activities. Performance measured through productivity, quality, accuracy, timeliness, and compliance metrics. Standard operational queues are expected to be processed within established service level agreements, including a three-business-day turnaround for standard queues. CAM Queue determinations must be completed within 30 calendar days. Requires prolonged periods of computer usage, document review, and data entry. Regular handling of highly sensitive participant information, including Social Security Numbers, tax documents, names, addresses, and other personally identifiable information. Strict adherence to data privacy, confidentiality, and security requirements is required at all times.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum: 35,360.00 USD
Maximum: 35,360.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight