Telecom expense management (tem) inventory specialist

Velocity is seeking to hire a TEM Inventory Specialist. Velocity’s Telecom Expense Management (TEM) Inventory Specialist is responsible for maintaining accurate, up‑to‑date inventories of telecommunications assets and services—such as circuits, phone numbers (POTS/DID’s), and carrier services—to support cost control, billing accuracy, and operational efficiency within Velocity's TEM solutions. This is a full-time remote opportunity. The shift for this role is M-F 8am-5pm EST. This role reports directly into the Sr. Manager of TEM.

Primary Duties and Responsibilities:

Inventory Management

• Maintain a centralized telecom inventory (circuits, phone numbers, devices, carrier services)
• Ensure inventory data aligns with carrier records and internal systems
• Perform regular inventory audits and reconciliations
• Strong understanding of vendor web portals and reporting

Expense Validation

• Support billing validation by ensuring invoices match active inventory
• Ensure contract expirations are maintained for all services
• Provide accurate inventory data to support chargeback models

Carrier & Vendor Coordination

• Work with carriers and vendors to validate service records
• Resolve inventory discrepancies with carriers and vendors
• Prepare letters of Authorizations (LOAs) and coordinate billing address changes with carrier account teams
• Request Customer Service Records (CSRs) from carriers when invoice detail is missing or incomplete

Reporting & Data Integrity

• Produce inventory reports for Management, TEM Analysts, and the CSM Team
• Ensure high data quality within Velocity's Global Expense Management system

Onboarding and Offboarding

• Assist with onboarding and offboarding of customer accounts, for both new and existing customers

Process & Compliance Support

• Enforce telecom governance and inventory standards
• Document inventory processes and updates

Typical Inventory Scope

• Mobile voice and data lines
• POTS
• Cable TV
• Wifi
• WAN/LAN circuits (MPLS, DIA, broadband, fiber)
• Cloud and UCaaS services
• Satellite
• Toll‑free and DID numbers
• Carrier contract expirations and service IDs

Skills & Qualifications:

Technical / Functional

• Telecom lifecycle knowledge (Voice & Data)
• TEM systems and telecom billing fundamentals
• Inventory reconciliation
• Excel / reporting tools (pivot tables, VLOOKUP/XLOOKUP)

Analytical & Organizational

• Strong attention to detail
• Ability to manage high‑volume data accurately
• Root‑cause analysis for discrepancies
• Process improvement mindset

Soft Skills

• Clear documentation and communication
• Cross‑functional collaboration
• Vendor and carrier interaction professionalism

Education and Experience:

• 3-5 years hands on experience working in TEM platforms or related field
• BA degree or related work experience preferred
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K – with Employer Match
• Paid Sick Time
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.