Technical support specialist

JEFFNET is seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team. As a cornerstone of our customer service operations, the ideal candidate will be responsible for providing exceptional technical assistance to our clients by diagnosing and resolving technical issues efficiently and effectively. This role requires a thorough understanding of various software and hardware systems, excellent communication skills, and a proactive approach to troubleshooting. The Technical Support Specialist will collaborate closely with other departments to ensure seamless problem resolution and enhance overall customer satisfaction. We value individuals who are eager to learn, adapt to new technologies, and contribute to a positive support experience. If you are passionate about helping people and solving technical challenges, JEFFNET offers the perfect environment to grow your career and make a significant impact within a forward-thinking technology company.

Responsibilities

• Provide timely and professional technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues efficiently.
• Document issues and resolutions accurately in the ticketing system.
• Collaborate with development and engineering teams to escalate complex problems.
• Guide customers through step-by-step solutions and product usage instructions.
• Maintain up-to-date knowledge of JEFFNET products and industry trends.
• Contribute to the creation and improvement of technical support documentation and FAQs.
• Proven experience in a technical support or customer service role in a technology environment.
• Strong understanding of computer systems, mobile devices, and software applications.
• Excellent problem-solving and analytical skills.
• Effective communication skills with the ability to explain complex technical information clearly.
• Ability to work independently and as part of a collaborative team.
• Experience with ticketing systems and remote support tools.
• Willingness to learn new technologies and continuously improve technical knowledge.

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development