Technical support analyst (integration support)

About The Role: This role is currently remote, and the position's core hours are North American. We are seeking a skilled and dedicated Application Support role - Integrations Specialist (Tier 2) is responsible for providing day-to-day technical support and maintenance for integration applications in a production environment. This role focuses on ensuring seamless data exchange, high system availability, and timely issue resolution across various applications and interfaces.

The ideal candidate will have a strong understanding of integration technologies, excellent problem-solving skills, and the ability to collaborate effectively with technical teams, business users, and third-party vendors.

Key Responsibilities:

• Provide daily production support for integration of applications and related systems.
• Monitor, identify, analyze, and resolve issues related to integration processes, data transfer, and application performance.
• Troubleshoot technical issues and ensure timely, effective resolution while minimizing business impact.
• Collaborate with internal technical teams (development, operations, infrastructure) and third-party vendors to diagnose and resolve integration-related problems.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
• Apply patches, upgrades, and new releases to integration platforms and related systems as necessary.
• Maintain proper documentation of incidents, resolutions, and system configurations.
• Work closely with business stakeholders to understand integration requirements and support business continuity during production incidents.

Key Qualifications:

• Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
• Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams.
• Detail-oriented, with strong organizational and multitasking abilities.

Nice to Have:

• Proven experience in application or production support, preferably in a role focused on integrations.
• Familiarity with database technologies (SQL, MongoDB).
• Exposure to integration platforms such as MuleSoft or similar middleware tools.
• Basic understanding of HTML debugging and XSLT transformations.
• Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira).

If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers.

Work Location: Remote (Bangalore / Mumbai)

We have great people here and are looking for more. Come join us!

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.