Technical onboarding specialist

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

Inntopia is seeking a Technical Onboarding Specialist to support the successful implementation, configuration, and ongoing technical support of Inntopia's Marketing Cloud platform. This role serves as a critical bridge between our partners, account management teams, product teams, and engineering resources to ensure successful onboarding, system integrations, and ongoing platform performance.

The ideal candidate combines strong technical aptitude with excellent communication skills and a passion for helping clients maximize the value of technology solutions. This position will be responsible for client onboarding, software configuration, technical troubleshooting, quality assurance testing, integration support, and ongoing platform maintenance.

Primary Responsibilities

• Client Onboarding & Implementation
• Technical Support & Platform Administration
• Quality Assurance & Testing
• Process Improvement & Technical Operations

Required Skills & Experience

• 5+ years of experience supporting software implementations, onboarding, technical support, or SaaS platforms.
• Strong technical troubleshooting and problem-solving abilities.
• Experience working directly with clients in a customer-facing technical role.
• Basic understanding of SQL queries, data structures, and database concepts.
• Experience using API testing and development tools such as Postman.
• Familiarity with REST APIs, webhooks, and system integrations.
• Experience using remote connection and remote support software.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to document technical processes clearly and effectively.
• Ability to work independently while collaborating effectively across teams.

Preferred Qualifications

• Experience with marketing automation platforms such as Acoustic, ActiveCampaign, Salesforce Marketing Cloud, HubSpot, or similar technologies.
• Experience supporting CRM platforms and customer databases.
• Familiarity with hospitality, travel, ecommerce, or resort technology systems.
• Understanding of software development lifecycles and Agile methodologies.
• Experience with QA testing methodologies and test case creation.
• Experience supporting data integrations, ETL processes, or middleware platforms.
• Exposure to AI-powered productivity tools and workflow automation platforms.
• Demonstrated ability to improve processes, streamline workflows, and increase operational efficiency through technology and automation.

Success Measures

• Successful onboarding and launch of new Marketing Cloud clients.
• Timely resolution of technical support issues and integration requests.
• High client satisfaction during implementation and post-launch support.
• Accurate and complete system configurations and documentation.
• Identification and implementation of process improvements that enhance scalability, efficiency, and client experience.

What We Offer:

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of between $60,000 to $90,000. Additional compensation may include a bonus or commission. Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities. We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.