SYSTEMS ADMINISTRATOR

Department: National Office
Reports To: Director of Finance & Business Operations
Location: Remote (Lee, MA)

Why Join CIP?

• Vacation Time - 15 days full time only
• Paid Holidays - 13 days full time only; Holiday premium pay for part time only
• Paid Sick Days and Personal Days accrued
• Medical, Dental and Vision Insurance
• Voluntary Benefits: Short and Long-term Disability, Additional Life, Child Life and Spousal Life
• Dependent Care Flexible Spending Account
• Flexible Spending Accounts
• 401(K) - We offer a Traditional 401(K) and a Roth 401(K) employer match up to 4%
• Financial Wellness Advisor Services
• Tuition and continued education reimbursement up to $3,000 annually for full time and up to $1,000 for part time
• Wellness reimbursement of $200 per year for full time and $100 per year for part time
• Employee Assistance Program: child care and parenting, senior care and aging, emotional health, health and wellness, legal and financial, access to discounts
• A health advocate to assist with our insurance & healthcare challenges
• Ongoing monthly training and professional development opportunities
• Supportive and Collaborative Culture

*Please note that the benefits listed may change based on business needs, regulatory requirements or other factors

The College Internship Program (CIP) is a full-year private young adult transition program for individuals 18-26 with autism, ADHD, and other learning differences offering comprehensive and specialized services. CIP’s programs uniquely address the needs of adolescents and young adults with high-functioning autism, ADHD, and other learning differences by providing a comprehensive curriculum, expert staffing, and a structured weekly schedule. We believe that a learning disability is a learning difference, and our expert staff understand and meet our young adults enrolled in the program where they are at. Our programs focus on the generalization of specialized skills specifically for autism and learning differences. CIP students live with a close-knit community of peers within a supported apartment living setting and fully access the community around them. Each student’s unique needs are met individually as they prepare for success in independent living, college, and employment. CIP is the result of strategies we have developed over 40 years working with hundreds of young people who learn differently and have exceptionalities, helping develop the self-knowledge and skills to live happy and productive lives.

A Day in the Life:

The Business Systems Administrator is responsible for the day-to-day administration, optimization, and continuous improvement of CIP's core business technology systems. This role serves as the primary internal administrator for Salesforce while supporting the organization's broader technology ecosystem, including artificial intelligence, Google Workspace, Microsoft 365, learning management systems, website administration, integrations, reporting, user permissions, and business process automation.

Working closely with National Office departments and Center leadership, the Business Systems Administrator helps ensure systems are reliable, secure, user-friendly, and aligned with organizational goals. This role will play a significant part in CIP's multi-year Salesforce expansion initiative by supporting new functionality, improving workflows, and helping employees effectively utilize technology.

This position partners with external technology vendors, website developers, and managed IT providers but does not replace outsourced IT infrastructure services.

All the Responsibilities We’ll Trust You With:

Salesforce Administration & Configuration (Primary Responsibility)

• Administer and maintain the Salesforce platform.
• Configure custom objects, fields, page layouts, Lightning pages, record types, validation rules, and related platform functionality.
• Manage user accounts, profiles, permission sets, public groups, queues, sharing rules, and security.
• Build and maintain Flow automations.
• Support dashboards, reports, and data quality initiatives.
• Assist with data imports, exports, deduplication, and data governance.
• Configure picklists, business processes, approval processes, and automation.
• Coordinate Salesforce releases, testing, and deployment of new functionality.
• Assist with third-party Salesforce integrations.
• Troubleshoot system issues and respond to user requests.
• Maintain documentation and administrative procedures.
• Support user training and adoption across the organization.

Business Systems Administration

Administer and support organizational software platforms including:

• Google Workspace
• Microsoft 365
• Learning Management System (LMS)
• Electronic forms and workflow tools
• Digital document management systems
• Communication and collaboration platforms
• Other SaaS applications used across the organization

Responsibilities include:

• User administration
• Permission management
• Configuration
• Basic troubleshooting
• Vendor coordination
• Documentation
• License management
• Evaluating new software solutions

Website & Digital Platform Support

Partner with Marketing and external website developers to support:

• Website updates
• Website backups
• DNS coordination (through outsourced IT)
• Plugin updates
• Web forms
• CRM integrations
• Lead routing
• Conversion tracking
• Analytics implementation
• Technical troubleshooting
• Website performance monitoring

Systems Integration & Process Improvement

• Identify opportunities to improve operational efficiency through technology.
• Assist with implementation of new software systems.
• Coordinate integrations between business applications.
• Support API-based data synchronization where applicable.
• Improve workflows through automation.
• Document business processes and system configurations.
• Participate in technology planning and future platform development.

Security, Compliance & Governance

Support organizational compliance efforts by helping maintain technology systems that support:

• HIPAA privacy and security requirements
• FERPA compliance
• User access controls
• Multi-factor authentication
• Software security best practices
• Audit documentation
• System backups
• Vendor security coordination

Work closely with outsourced IT providers to ensure appropriate system security and access management.

Vendor Coordination

Serve as the internal technology liaison with:

• Managed IT provider
• Website development vendors
• Salesforce consultants
• Software vendors
• LMS providers
• Marketing technology vendors

Coordinate projects, troubleshoot issues, and monitor vendor performance.

Your Areas of Knowledge and Expertise:

Required

• Bachelor's degree or equivalent professional experience.
• 2-4 years of experience administering business software platforms.
• Experience with Salesforce administration.
• Strong understanding of business process improvement.
• Excellent organizational skills.
• Strong problem-solving ability.
• Ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently.
• Ability to lift items over 20 pounds such as hardware from the floor to above shoulders.

Preferred

• Salesforce Administrator Certification (or willingness to obtain within 12 months)
• Experience with Education Cloud
• Experience with Flow automation
• Experience with Google Workspace administration
• Experience with Microsoft 365 administration
• Experience with website administration
• Experience working with APIs or integrations
• Experience supporting remote users
• Knowledge of data governance and reporting
• Experience supporting education organizations
• Experience in or affinity to the field of autism and/or learning differences

Accommodations Disabilities Act Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job position.

Affirmative Action Plan (AAP)/Equal Employment Opportunity (EEO) Statement

College Internship Program (CIP) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Team members may be assigned additional responsibilities as necessary.