Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

The Operations Billing & Collections Analyst provides financial and administrative support to the Surety division. Under the direction of the Manager, this role is responsible for supporting the timely and accurate billing, reconciliation, and collection of premium receivables in accordance with established policies and procedures. The Analyst works closely with Operations, Underwriting, and Corporate Billing and Collections teams to resolve billing discrepancies, reconcile accounts, support cash application activities, and help reduce outstanding balances, while delivering a high level of service to internal and external customers.

What you will do for C&F:

• Assist in the analysis, monitoring, and follow-up of outstanding premium receivables for the Surety book of business.
• Support the reconciliation of premium payments to help ensure accurate application of cash and reduce outstanding balances.
• Assist with the reconciliation of large agency accounts and coordinate with internal and external business partners to resolve discrepancies.
• Collaborate with Underwriting and Operations teams regarding past due premiums.
• Research and help resolve billing disputes, discrepancies, and payment application issues.
• Provide payment histories and other billing-related information in response to internal and external inquiries.
• Collaborate with Operations UA team to ensure premium transactions are accurately reflected in the billing system.
• Coordinate with Corporate Billing and Collections teams on cash application, correction of misapplied cash, transfers, and write-off of qualifying aged balances in accordance with established procedures.
• Maintain a high level of accuracy, attention to detail, and customer service in all billing and collections activities.
• Escalate customer service concerns, unresolved issues, and material account matters to the Manager, as appropriate.
• Perform other duties as assigned.

What you will bring to C&F:

• Bachelor’s degree or equivalent relevant experience within a remittance, billing, or collections environment.
• Surety experience preferred.
• Minimum 1 year of general office work experience, with an emphasis on operations, finance or accounting related functions.
• Experience researching, analyzing, and resolving account discrepancies and billing issues.
• Understanding of remittance and cash application processes.
• Strong analytical, organizational, and problem-solving skills.
• Proven data analysis skills and strong attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively with Operations, Underwriting, and Corporate Remittance teams.
• Strong customer service orientation.
• Self-starter with the ability to take ownership of tasks and see them through to completion.
• Proficiency in Microsoft Office, especially Microsoft Excel.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $37,900.00 to a maximum of $71,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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