Support services project manager

Benefits: Health insurance, Paid time off, Training & development

About the Role: Matrix Systems & Technologies Inc is looking for a driven and detail-oriented Support Services Project Manager to join our team in Baton Rouge, LA. This is an exciting opportunity to lead impactful projects, coordinate cross-functional teams, and deliver exceptional support services in a dynamic, fast-paced environment. NOTE: Candidate must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.

This position will focus on financial review/improvement and specialty project support:

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Expertise and/or relevant experience in the following areas are mandatory:

• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.

About Us: Matrix Systems & Technologies Inc is a trusted technology and support services firm with a strong reputation for delivering innovative solutions to clients across a range of industries. Our clients rely on us for our expertise, reliability, and commitment to excellence. We foster a collaborative and growth-oriented workplace where talented professionals are empowered to make a real difference. This is a remote position.

Compensation: $75,000.00 - $110,000.00 per year