Position: Sr. ServiceNow Developer

Location: Remote (United States)

Duration: 12 Months Contract + Possible Renewal

Note: Clearance- US Citizen and must be able to pass drug screening, background investigation and obtain Public Trust

Job Description:

Qualifications

• Minimum 8–10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands-on ServiceNow development experience.
• Strong experience developing and maintaining ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
• Experience implementing ServiceNow Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
• Familiarity with Splunk Enterprise or Splunk Enterprise Security for log analysis, monitoring, and operational analytics.
• Experience integrating ServiceNow with enterprise monitoring, security, and operational tools via REST APIs, XML, or JSON-based integrations.
• Strong understanding of enterprise IT architecture, networking concepts, and security operations environments.
• Experience supporting environments aligned with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
• Knowledge of AI-enabled automation within ServiceNow, including virtual agents, predictive intelligence, workflow automation, and AI-assisted service management is preferred but not required.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
• Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
• Develop and maintain integrations between ServiceNow and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON.
• Develop and optimize workflow automation and orchestration within ServiceNow to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination.
• Configure and customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements.
• Develop dashboards, reports, and operational metrics within ServiceNow to support service desk performance monitoring, operational visibility, and decision-making.
• Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows support incident response, vulnerability management, and operational resilience processes.
• Support platform lifecycle activities, including testing, release management, deployment, and implementation of new ServiceNow capabilities and enhancements.
• Provide production support and troubleshooting for the ServiceNow platform, resolving defects, maintaining system stability, and supporting end users.
• Document system configurations, updates, and operational procedures to ensure accurate technical documentation and knowledge transfer.
• Support implementation of AI-enabled ServiceNow capabilities, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.

Requirements

• 8+ years of experience in enterprise IT development, platform engineering, or automation roles.
• 4+ years of hands-on ServiceNow development experience.
• Experience implementing and supporting ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Experience integrating ServiceNow with enterprise platforms using REST APIs and data exchange formats such as XML and JSON.
• Familiarity with monitoring and analytics platforms such as Splunk for operational or security event integration.
• Experience working in environments aligned with government cybersecurity frameworks, such as RMF or NIST CSF.
• Experience collaborating with cross-functional teams, including service desk, infrastructure, cybersecurity, and data teams.
• ServiceNow Certified System Administrator (CSA) preferred.
• Knowledge of ServiceNow AI and automation capabilities (Predictive Intelligence, Virtual Agent, intelligent routing) preferred.
• US Citizenship required.
• Ability to get Security Clearance preferred.

Technical Skills:

• Strong experience with ServiceNow platform development, including:
• Business Rules
• Script Includes
• Flow Designer
• UI Policies and Client Scripts
• Service Catalog development
• IntegrationHub
• Experience implementing ServiceNow ITSM and Service Desk capabilities.
• Experience integrating enterprise platforms using REST APIs, XML, JSON, and web services.
• Familiarity with Splunk dashboards, alerts, and event management workflows for integration with ITSM processes.
• Strong troubleshooting and debugging skills across platform integrations and automation workflows.
• Understanding of enterprise IT infrastructure, networking protocols, and security monitoring environments.
• Familiarity with ServiceNow automation and AI features, such as:
• Virtual Agent
• Predictive Intelligence
• Workflow automation
• Intelligent ticket routing