Sr. scrum master/project manager

“Be part of a company that is influential and the standard for a rapidly evolving industry!”

WHO ARE WE?

RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Senior Scrum Master / Project Manager is the primary guiding authority for Agile ceremonies, structure, and delivery discipline across the engineering organization. This role sets and enforces the standard for how Agile is practiced organization-wide — directly coaching and overseeing a cohort of Scrum Masters across a broad portfolio of teams, while personally serving as the acting Scrum Master for a subset of teams to stay close to day-to-day delivery. The role owns the organization's Agile Development Metrics & Quality Accountability Framework end-to-end, translating Jira and GitHub activity into trustworthy delivery and quality signals for engineering and business leadership.

WHAT WILL YOU BE DOING?

1. Agile Program Leadership & Scrum Master Coaching: Set and enforce the standard for Agile ceremonies and structure across 12 teams; directly coach and performance-support 6–7 Scrum Masters. Maintain a consistent Agile operating model (definitions of ready/done, estimation, cadences, escalation paths) across all teams. Resolve cross-team delivery impediments and run a Scrum Master community of practice.
2. Direct Scrum Mastery: Act as Scrum Master for 2 assigned teams — ceremonies, backlog hygiene, and impediment removal — to stay grounded in day-to-day delivery.
3. Agile Development Metrics & Quality Accountability Framework: Own, implement, and evolve a comprehensive Agile Development Metrics & Quality Accountability Framework spanning sprint execution, code review discipline, and defect accountability — from first commit through production — using Jira and GitHub as the systems of record.
4. Agile Conduit for Product Management: Serve as the primary Agile conduit between Product Managers, Product Owners, and the engineering organization, translating roadmap and portfolio intent into scaled Agile execution across the 12 teams.

PERFORMANCE STANDARDS

Performance at this level is evaluated across four dimensions: Agile Program Delivery, Metrics & Quality Accountability, Organizational Impact & Coaching, Leadership & Communication.

WHAT DO YOU NEED?

• Bachelor’s degree in a related field, or equivalent experience.
• 5+ years of experience as a Scrum Master or Agile Project Manager in a professional software development environment, including experience coaching or leading other Scrum Masters.
• Demonstrated experience running Agile ceremonies and delivery practices across multiple concurrent teams.
• Working knowledge of scaled Agile methodologies (e.g., SAFe, Scrum@Scale, LeSS) and experience serving as a conduit between Product Management/Product Ownership and engineering teams.
• Hands-on proficiency administering Jira for Agile delivery, including custom fields, workflows, and sprint/board configuration.
• Working knowledge of GitHub pull request workflows, branch protection, and Jira–GitHub linkage (smart commits) sufficient to own a metrics framework built on that data.
• Demonstrated ability to design, implement, and evolve delivery and quality metrics programs, and to translate them into reporting that non-technical stakeholders can act on.
• Familiarity with AI-assisted engineering tooling and workflows.

WHAT SETS YOU APART?

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification; SAFe certification (e.g., SAFe Scrum Master, SAFe Program Consultant) a plus.
• Direct experience administering eazyBI (or a comparable BI/reporting layer) against Jira and GitHub data.
• Experience building or maturing a defect discovery and escaped-defect attribution framework.
• Experience working in regulated environments with compliance requirements (HIPAA, HITECH, PCI DSS, or similar).

WHAT IS IN IT FOR YOU?

The company sponsors health insurance, long-term disability, and life insurance. Unlimited Paid Time Off. 10 paid Holidays. Paid Parental Leave. Work Anniversary Bonus. Participation in the Employee of the Quarter Program. Monthly $100 Connectivity Stipend Reimbursement. RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested. All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred. Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions.