🌎 Where: Remote from the United States

🚀 Join Us at Social Element! 🌟

Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

The Opportunity 👊

Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social.

In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products.

Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction.

At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances.

Working Hours 🕑

This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.

The role is for up to 29 hours per week, with availability on both weekend days being essential.

For candidates based in the Eastern Time Zone (EST/EDT), this equates to:

• Monday, Friday, Saturday & Sunday
• 4:00 pm – 7:00 pm
• 8:00 pm – 12:00 am (midnight)

Requirements 📙

• 💬 Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.
• 🧑‍🤝‍🧑 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency
• 📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.
• 📈 A confidence with digital technology and using a variety of tech tools and platforms.
• ✨ A self-motivated social media expert who is comfortable working remotely.

IT Policy 💻

• Operating system - Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
• At least 8GB RAM (16GB recommended)
• A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• For SMS/SMM or FSD roles, you will need to have a Facebook account if the project requires it

Note: Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. Use of a touchscreen monitor without a keyboard and a mouse isn't allowed.

The Hiring Process 🚀

The hiring process for these positions will be made up of the following stages:

• Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling
• Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role.
• Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits.

Our Diversity, Equality & Inclusion Commitment 🙌

At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups.

We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need.

We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.