Servicenow itsm certified architect - itsm certification mandatory

Benefits:

• Company parties
• Competitive salary
• Opportunity for advancement
• Hi Professional

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Role: ServiceNow ITSM Certified Architect

Location: Remote

Experience: 12+ years

Visa Status: Any visa except OPT and GC

Note: ITSM Certification Mandatory

Job Summary:

We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.

Key Responsibilities:

• Define and implement ITSM architecture and strategy
• Integrate ITSM with ITOM, observability, and SDLC processes
• Provide recommendations for user feedback collection and service enhancements
• Collaborate with cross-functional teams to improve service delivery
• Ensure best practices, governance, and compliance across ITSM processes

Required Skills:

• ITSM Certification (mandatory)
• Strong experience in ITSM tools (e.g., ServiceNow)
• Knowledge of ITOM, observability, and CI/CD practices
• Experience in stakeholder management and solution design