POSITION TITLE: ServiceNow Developer

CLEARANCE REQUIRED: Public Trust Eligible

ABOUT US:

At Intact Technology, we're helping organizations solve complex challenges through innovative digital workflows, AI, and exceptional consulting. As a ServiceNow Elite Partner, Worldwide AI Partner of the Year, and U.S. Federal Government Partner of the Year, we partner with federal agencies to modernize service delivery, improve operational performance, and deliver measurable mission outcomes.

Our success starts with our people. We believe the best solutions come from curious, empowered individuals who combine technical expertise with critical thinking, collaboration, and innovation. That's why we invest in continuous learning, provide flexibility and autonomy to do your best work, and encourage our teams to leverage emerging technologies, including AI, to create smarter solutions and lasting impact for our clients.

THE ROLE:

We're looking for a consulting-minded ServiceNow Developer who thrives on solving complex problems and delivering measurable outcomes for federal clients.

As a ServiceNow Elite Partner, Worldwide AI Partner of the Year, and U.S. Federal Government Partner of the Year, Intact Technology helps organizations modernize how they deliver services through secure, scalable ServiceNow solutions. We combine deep platform expertise with innovation to automate workflows, improve operational performance, and help our clients achieve meaningful mission outcomes.

Success in this role isn't measured by the amount of code you write—it's measured by the impact you create. You'll partner closely with clients, architects, and cross-functional teams to design solutions that improve service delivery, simplify operations, and enable mission success.

You'll have the autonomy to think critically, challenge assumptions, and leverage emerging technologies, including AI, to deliver smarter solutions and exceptional client outcomes.

TO BE SUCCESSFUL HERE YOU WILL:

• Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
• Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
• Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
• Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
• Support delivery end-to-end: requirements → build → test → deploy → optimize.
• Ensure stability, performance, and secure configurations in regulated environments.
• Leverage ServiceNow platform capabilities, AI, automation, and emerging technologies to accelerate delivery, improve quality, and create greater value for clients.
• Mentor junior developers and contribute to best practices.

REQUIRED QUALIFICATIONS:

• 5+ years ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
• Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
• Proficiency in JavaScript and REST/SOAP API integrations
• Experience delivering in Agile/Scrum
• Strong consulting mindset and stakeholder communication
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)

NICE TO HAVE QUALIFICATIONS:

• Experience supporting federal clients or regulated environments

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.