Overview

Seeking a ServiceNow Developer with deep experience in Software Asset Management (SAM Pro) to support an enterprise initiative focused on Software Bill of Materials (SBOM) management and the governance of open-source software. This role will be responsible for configuring, developing, and enhancing ServiceNow SAM capabilities while supporting integrations, software normalization, discovery data quality, and software compliance processes.

The ideal candidate will have hands-on experience with ServiceNow SAM Pro, software model normalization, Discovery, CMDB relationships, and integration technologies that enable accurate software asset management at scale.

Responsibilities & Qualifications

Primary Responsibilities

• Design, configure, and implement solutions within ServiceNow Software Asset Management (SAM Pro).
• Support the implementation of SBOM-related data management and open-source software governance processes.
• Configure and maintain software normalization, software models, and content service processes.
• Develop and enhance ServiceNow workflows, automation, and integrations using Integration Hub.
• Support software reconciliation, entitlement management, and software compliance activities.
• Collaborate with CMDB, Discovery, and Asset Management teams to improve software license visibility and accuracy.
• Configure and maintain integrations with software inventory sources and endpoint management platforms.
• Develop and maintain business rules, flows, scripted processes, and custom applications where required.
• Participate in solution design, testing, deployment, and operational support activities.
• Create technical documentation and knowledge transfer materials.

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer

Preferred qualifications:

• 5+ years of ServiceNow development and implementation experience.
• 3+ years of hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Software Asset Manager (preferred).
• Strong JavaScript development skills within the ServiceNow platform.
• Experience with ServiceNow Integration Hub and REST/SOAP integrations.
• Experience with ServiceNow Discovery and CMDB data management.
• Experience with software model normalization and software asset reconciliation processes.
• Understanding software entitlements, publishers, licensing metrics, and compliance management.
• Experience working with SDLC/Development practices in an enterprise environment.
• Experience working in an LFI or financial industry.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.