Position Summary

The Senior ServiceNow Developer is responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization’s ServiceNow environment. This role serves as a senior technical contributor within IT Service Management, providing hands-on development expertise while guiding junior developers, partnering with architects on solution design, and ensuring scalable, secure, and maintainable implementations across enterprise instances.

Key Responsibilities

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
• Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces.
• Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements.
• Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts.
• Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics.
• Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability.
• Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns.
• Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions.
• Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations.
• Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
• 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations.
• Advanced expertise in server-side and client-side scripting, API development, and platform configuration.
• Strong working knowledge of ITSM, ITOM, and ITAM modules.
• Experience managing platform upgrades, instance cloning, and multi-instance environments.
• Demonstrated experience with Integration Hub, REST integrations, and external system connectivity.
• Familiarity with Domain Separation and multi-tenant architecture.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred.
• Proven ability to mentor developers and provide technical leadership.
• Strong analytical, troubleshooting, and cross-functional collaboration skills.
• Alignment with RTS Core Values.