Work at Home English Customer Service

Location: Work from Home – Canada only

Employment Type: Full-time, $15.25+ CAD/hr This job opening is for an existing vacancy

Supporting: Customer Experience Technical Support

Language: English - Fluent English is required, as you’ll be assisting anglophone customers in Canada (outside Quebec) and the U.S. via phone and email

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Speak with customers over the phone, email, or chat to resolve their questions or concerns
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
• Escalate customer complaints and/or calls to your manager when necessary

What'll Set You Up for Success

Required:

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Sales experience preferred
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous

Environment:

• Work at home environment is in a private residence and matches the address listed on file
• Personal computer required
• Desktop/laptop computer must be 2017 or newer
• Minimum 1.5GHz intel i5 or AMD Ryzen 5 Dual Core Processor
• Minimum 8G of RAM memory
• Microsoft Windows 10 V1909
• Hard Drive with a minimum available free hard drive space of 10 GB
• Sound Card installed
• Latest Chrome browser
• No toolbars installed such as Google, Yahoo etc.
• Windows update must be enabled to update automatically
• Windows firewall enabled
• Windows Defender must be the only Antivirus Software and enabled
• Windows Update, anti-virus updates and a full virus scan need to be completed every 7 days
• Power supply
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
• USB headset
• Web cam enabled

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Canada.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

What We Offer:

• Paid time off
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Regular contests, team challenges, and company events that foster motivation, engagement, and sustained performance.
• Active participation in community initiatives and outreach programs

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.