Job Description

The Opportunity:

As the SVP People Business Partnerships and Workforce Architecture, you will lead as both a hands-on operator and enterprise strategist, fostering strong relationships with key business leaders with strong expertise building and leading a best in class framework for future of work, strategic workforce planning, and employee relations to define the future of Cityblock. You will be a key decision-maker and escalation point on the People Leadership team, often acting as a deputy to the Chief People Officer, with a deep knowledge of matrixed organizations and healthcare.

You will directly own People Business Partnership, Employee Relations, and Workforce Architecture, while leading and partnering with functional leaders across Total Rewards, Talent Management & Development, and Talent Acquisition. You will shape how Cityblock builds, structures, deploys, and develops its workforce and design the systems that will scale us into the future. The reach of this role is enterprise-wide.

You will partner directly with the C-suite, Board, and senior executives to translate complex workforce strategy into decisions that move the business, while also rolling up your sleeves to do critical work directly, draft frameworks, get into the data, and build alongside your team.

What You'll Own

People Business Partnership & Employee Relations

• Build and continuously evolve a best-in-class People Business Partner model that meets current and future organizational needs at every stage of growth.
• Serve as a senior strategic partner to C-suite and executive leaders, providing consultative guidance on organizational effectiveness, talent, and workforce decisions.
• Partner with the CPO to translate strategic priorities into actionable plans and oversee execution across the full People team, including acting as deputy to the CPO.
• Own the development and delivery of workforce and people strategy content for Board and ELT audiences, translating complex data, org design decisions, and people initiatives into clear, compelling narratives that drive executive alignment and inform strategic decisions.
• Lead enterprise employee relations strategy, creating a positive, inclusive, and legally sound workplace culture, resolving complex issues, and championing employee well-being.
• Drive change management initiatives that support organizational transformation and keep employees connected to Cityblock's mission, vision, and values.
• Serve as a culture steward for the organization, actively shaping and sustaining a workplace culture that reflects Cityblock's mission and values, using engagement data, listening strategies, and leadership modeling to diagnose and strengthen organizational health.
• Roll up your sleeves when needed, stepping into high-stakes ER situations, difficult leadership conversations, and org design decisions directly rather than managing only from a distance.

Workforce Architecture & Strategic Workforce Planning

• Lead enterprise workforce architecture, designing organizational structures, roles, capabilities, and operating models that align with business priorities and future growth.
• Establish and own frameworks for role architecture, job leveling, career pathways, and skills-based workforce planning across the organization.
• Drive headcount strategy, capability forecasting, succession planning, and workforce mix decisions (FTE, contract, vendor, AI-augmented) in partnership with Finance and business leaders.
• Partner cross-functionally with Finance, Legal, and business leaders to align workforce architecture decisions with financial planning cycles, compliance requirements, and operational realities, translating people strategy into language and frameworks that resonate across functions.
• Translate workforce architecture strategy into practical, executable plans, building the models yourself when the work demands it, not just overseeing others who do.

People Analytics & Workforce Intelligence

• Establish and lead a data-driven people analytics strategy that delivers actionable workforce insights to executives and business leaders.
• Develop and own key workforce metrics — retention, engagement, performance, internal mobility, productivity, diversity, and organizational effectiveness.
• Build organizational capability to leverage people data effectively, moving Cityblock toward evidence-based people decisions at every level.
• Get into the data directly — synthesizing findings, building analyses, and presenting insights to executive audiences with clarity and conviction.

Technology, Innovation & Future of Work

• Identify, evaluate, and implement emerging technologies that improve employee experience, manager effectiveness, operational efficiency, and workforce decision-making — with particular focus on AI-enabled solutions relevant to Cityblock's healthcare context.
• Champion experimentation and continuous improvement — piloting new approaches, pressure-testing assumptions, and iterating quickly.
• Define what the future of work actually means at Cityblock: how clinical, tech, and operational workforces evolve together, and how we design for flexibility, resilience, and impact.

What You Bring

Required Experience

• 12+ years of progressive HR experience, with 7+ years leading People Business Partner teams in complex, matrixed organizations.
• Proven experience in healthcare, technology, value-based care, or mission-driven organizations.
• Demonstrated success as a strategic HR partner to C-suite and senior executive leaders.
• Hands-on experience with workforce architecture, org design, strategic workforce planning, and employee relations — not just ownership of teams who do this work, but direct contribution.
• Track record of building in ambiguity — creating frameworks, processes, and strategies from the ground up, not just inheriting and optimizing.
• Experience scaling organizations through periods of rapid growth or transformation.
• Comfort operating at multiple altitudes simultaneously: setting enterprise strategy in the morning and rolling up your sleeves to get into the details in the afternoon.

Education:

Bachelor's degree in Human Resources, Business Administration, Organizational Development, Industrial/Organizational Psychology, or a related field required.

What Sets You Apart

• Experience influencing business strategy through people data, workforce insights, and organizational diagnostics.
• Familiarity with AI-enabled HR tools, workforce planning technology, or people analytics platforms.
• Experience in value-based care, community health, or organizations serving Medicaid/Medicare populations.
• Demonstrated ability to build, develop, and retain high-performing People teams through change.
• Exceptional written and verbal communication skills, with proven ability to translate complex workforce strategy, data, and org design into crisp, compelling narratives for Board and ELT audiences.
• A collaborative leadership style grounded in kindness and curiosity, someone who builds trust across functions, leads with questions before conclusions, and brings people along rather than pushing them forward.

Who You Are

You are a builder and a doer. You think in systems but act with urgency. You are as comfortable designing a workforce architecture framework as you are sitting across from a business leader working through a difficult talent decision, or digging into turnover data to find the real story. You don't wait for perfect information, and you don't manage from a distance when the work needs you in it. You lead with kindness and curiosity. You ask before you conclude. You create space for people to be honest with you, whether that's a direct report navigating a hard team dynamic, a business leader pushing back on a recommendation, or an employee who needs to be heard. Your collaborative instincts are genuine and people across the organization seek you out because they trust that you're in it with them, not just for them. You are an exceptional communicator. You can distill complex workforce data, org design trade-offs, and people strategy into clear, compelling narratives, whether you're presenting to the Board, briefing the ELT, or aligning a frontline manager. You know that the best insight in the world goes nowhere if it can't be understood and acted on by the people who need it most. You are deeply motivated by our mission. The complexity of healthcare doesn't intimidate you, it energizes you. You bring both empathy and rigor to your work, and you know that the best People leaders are the ones who make the business better, not just the ones who protect it.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.