Overview

Within the Azure Chief Product Office organization, the Customer and Field Experience (CFx) team aims to support successful Azure adoption among top customer and strategic segments, as well as equip partners in the Field (sales and support) organization to broaden adoption. Several roles within CFx collaborate closely to fulfil this objective. This particular role involves direct engagement with customers, facilitating adoption through solutions engineering and program management of platform improvements. The team builds engineering relationships with key customers via PM engagement and technical assistance and also oversees platform enhancements based on customer requests and reported issues. The objective is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for essential workloads.

This Senior Technical Program Manager role focuses on direct engagement with enterprise customers -that operate at massive scale and hold a high bar for platform reliability, performance predictability, cost efficiency, and operational excellence. These customers push Azure in ways that surface the most complex and meaningful platform challenges. You will operate at the intersection of customer engineering teams, MCAPS, and Azure Core service teams, driving execution of complex technical programs that address real customer pressure. The role combines deep technical engagement, disciplined program leadership, and hands-on execution to turn customer insights into measurable platform improvements. This is a high-visibility opportunity to work closely with some of the most technically advanced customers in the world, influence Azure Core engineering outcomes, and see your work directly shape how Azure evolves to support mission-critical workloads.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Technical Engagement: Act as the primary engineering point of contact for top customers, partnering with customer engineering teams, MCAPS technical team, and Azure service owners. Lead technical discussions to clarify requirements, dependencies, and constraints, and build trusted relationships through strong execution and technical credibility.
• Program Planning & Execution: Own delivery of complex, cross-team technical programs, including scope definition, milestones, dependencies, and execution plans. Define success criteria, track progress, manage risks, and coordinate Azure engineering teams to deliver high-quality outcomes.
• Escalation & Issue Management: Support customer engagements during technical issues and escalations by coordinating Azure engineering response, tracking actions, and driving issues to resolution with clear and transparent communication.
• Platform Feedback & Improvement: Identify recurring customer issues, analyze patterns, and translate insights into actionable engineering feedback. Partner with Azure service teams to validate customer scenarios, improve platform reliability and supportability, and track outcomes against defined success metrics.
• Communication & Collaboration: Provide concise program updates on status, risks, and next steps. Collaborate effectively with product, engineering, support, and field teams to align priorities and execution.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year of experience reading and/or writing code (e.g., sample code, technical documentation, or demos) and be able to write architecture level documents.
• Experience supporting customer-facing technical discussions with engineering-oriented details.
• Technical understanding of one or more cloud infrastructure domains (compute, networking, storage, or AI).

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Salary Information

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.