We are actively hiring a Senior Product Manager for our company. This is a remote position.
Duties & Responsibilities
E-commerce Purchasing Experience Ownership
- Own and continuously improve the eCommerce Purchasing experience across Digital Room brands. Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and other key conversion experiences.
- Identify customer pain points and opportunities to reduce friction throughout the purchasing journey.
- Advocate for customer needs and ensure purchasing experiences are intuitive, efficient, and effective.
- Provide thought leadership by identifying emerging eCommerce trends, best practices, and innovative approaches that enhance the online purchasing experience.
Product Planning & Execution
- Define and manage the roadmap for the eCommerce Purchasing Experience.
- Translate business objectives, customer feedback, and data insights into actionable product requirements.
- Create business cases, user stories, acceptance criteria, and success metrics for product initiatives.
- Lead prioritization efforts to maximize customer and business value.
- Drive initiatives from concept through launch, ensuring timely delivery and measurable outcomes.
- Continuously evaluate and improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality.
Conversion Optimization & Experimentation
- Lead initiatives focused on conversion rate optimization (CRO) and checkout performance.
- Analyze customer behavior, funnel performance, and abandonment trends to identify improvement opportunities.
- Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests.
- Monitor key performance indicators and use data to drive continuous improvement.
Platform & Checkout Optimization
- Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences.
- Drive initiatives focused on: Product Configuration Experience, Cart Experience, Checkout Optimization, Payment Experience, Mobile Purchasing Experience, Conversion Funnel Performance.
- Ensure product enhancements meet quality, usability, and performance standards.
Commerce Operations & Enablement
- Partner with Operations Integration (OI) to support product launches, pricing updates, promotions, and product configuration initiatives.
- Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences.
- Collaborate across teams to ensure operational readiness for new features and enhancements.
Analytics & Performance Management
- Define and track key purchasing and conversion performance metrics.
- Analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities.
- Develop business cases and ROI analyses to support prioritization and investment decisions.
- Regularly communicate results, insights, and recommendations to stakeholders and leadership.
Cross-Functional Collaboration & Influence
- Partner closely with Engineering, QA, UX, Marketing, Content, Digital Media, OI, and Leadership teams to deliver high-impact initiatives.
- Facilitate cross-functional planning, alignment, and prioritization.
- Build strong relationships across teams and drive accountability for shared outcomes.
- Communicate roadmap priorities, project status, risks, and business impact to stakeholders.
Qualifications
- 8+ years of Product Management experience.
- 5+ years managing eCommerce products and customer-facing experiences.
- Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels.
- Strong experience with conversion optimization, experimentation, and A/B testing.
- Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.
- Experience working closely with UX, Engineering, QA, Marketing, and Operations teams.
- Strong analytical and quantitative skills with the ability to translate data into actionable insights.
- Excellent communication, collaboration, and stakeholder management skills.
- Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.
Preferred Qualifications
- Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.
- Multi-Brand experience is strongly preferred.
- Experience with product customization and configuration workflows.
- Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences.
- Experience optimizing cart, checkout, payment, and conversion experiences.
- Experience working with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.
- Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment.
- Experience leading large cross-functional initiatives without direct authority.
- MBA or equivalent business and product management experience.
What are the perks and benefits of working at Digital Room?
- Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment.
- Competitive pay and growth opportunities.
- Comprehensive health, dental, and vision coverage (location-specific).
- Employer match 401(k) up to limits.
- Company-sponsored Life and AD&D Insurance.
- Flexible Spending Account and voluntary benefits.
- Paid holidays and PTO.
- Employee discounts on all products.
- Company-sponsored training and certifications.
- Fun workplace and wellness events, and more.
Please note: Actual compensation within the range will depend on various factors, including the individual’s skills, experience, qualifications, and applicable laws.
$200k/yr
