Senior implementation engineer

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

As a Senior Implementation Engineer, you will design and build sophisticated workflow applications for some of the world's largest enterprises using Tonkean's no-code platform. This is not a traditional implementation or configuration role. You will think like a software engineer—breaking down business problems into logical systems, designing data flows, integrating data sources, troubleshooting complex behaviors, and building scalable solutions—without writing production application code. Every customer implementation is different. You'll build intelligent workflows that orchestrate people, systems, AI, and business rules across dozens of enterprise applications. If you enjoy solving technical puzzles, thinking in systems, and building software that customers immediately use, you'll thrive here.

WHAT YOU WILL WORK ON

• Design and build production-ready workflow applications that combine AI, business logic, enterprise integrations, and intuitive user experiences to solve complex business challenges.
• Translate customer requirements into scalable technical solutions, designing workflow logic that accounts for real-world complexity, edge cases, and evolving business needs.
• Build intelligent automations that orchestrate approvals, routing, SLAs, exception handling, and business rules across enterprise processes.
• Connect enterprise systems using native connectors, and data transformations to create seamless end-to-end workflows.
• Create AI-powered experiences that analyze requests, automate decisions, and guide users through complex business processes.
• Troubleshoot workflows, integrations, and data synchronization issues while optimizing performance and reliability.
• Collaborate with workflow architects and customers to iterate on solutions throughout implementation, testing, and deployment.
• Develop reusable workflow components, implementation patterns, and best practices that improve delivery across the organization.
• Demonstrate completed solutions to customers, incorporate feedback, and contribute ideas that shape the future of the Tonkean platform.

ABOUT YOU

• 5+ years designing or building technical solutions for enterprise customers.
• Strong systems thinking with the ability to translate complex business requirements into scalable workflows and automation.
• Experience implementing SaaS, workflow automation, integration, or low-code solutions in complex enterprise environments.
• Familiarity with JSON, data transformations, and system integrations.
• Excellent troubleshooting skills and the ability to diagnose technical issues where there isn't an obvious answer.
• Comfortable learning new technologies, products, and business domains quickly.
• Experience translating technical documentation and customer requirements into working solutions.
• Excellent logical reasoning and problem-solving skills.
• Comfortable working directly with customers to understand requirements, demonstrate solutions, and iterate based on feedback.
• Experience with workflow automation, integration, or low-code platforms.
• Software development experience in any language.
• Experience working with AI-powered products or enterprise automation.

OUR VALUES

• There Is Always A Way. Nothing is impossible. Every problem has a solution—you just need to find it.
• Think People First. We invest in and prioritize people. We win as a team, listen with purpose, and value diversity.
• Start With Why And Fail Fast. Action and progress drive innovation. Every “how” begins with a meaningful “why.”
• No BS. Stay focused, keep it simple, and always move the needle.

PERKS AND BENEFITS

• Competitive compensation & equity package
• Virtual social events, and annual company offsite
• 401k, Medical, dental, and vision insurance
• Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.

$145,000 - $165,000 a year This role offers a competitive compensation package, including a base salary, performance-based incentives, and equity opportunities. Compensation will be commensurate with experience, skills, and qualifications. Tonkean also offers a comprehensive benefits package to support the well-being of our employees. Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply. Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.