Senior Director, Revenue Operations

Reporting to: Chief Revenue Officer

Location: This position can be based remotely within the US

Opportunity

The Director of Revenue Operations will be responsible for developing and managing the processes, systems, data, analytics, and operating cadence that support GW Rhythm's go-to-market organization.

This role will serve as the connective tissue across Sales, Marketing, Partnerships, Customer Success, Finance, and Executive Leadership, ensuring that the company has a clear and reliable view of pipeline, bookings, revenue, customer activity, sales performance, and growth opportunities.

The ideal candidate is both strategic and highly operational—someone who can establish and maintain the infrastructure required for a rapidly growing healthcare technology company while also personally driving improvements in forecasting, pipeline management, CRM utilization, reporting, compensation, and sales productivity.

Responsibilities

Revenue Strategy & Operating Model

• Develop and continuously improve the company's revenue operating model across Sales, Marketing, Partnerships, and Customer Success.
• Establish standardized processes and definitions across the revenue organization, including pipeline stages, opportunity qualification, forecasting, bookings, ARR, renewals, expansion, and customer lifecycle metrics.
• Partner with executive leadership to translate growth objectives into measurable revenue plans, capacity requirements, and operating targets.
• Identify bottlenecks and opportunities to improve the efficiency and scalability of the revenue engine.

Pipeline Management & Forecasting

• Own the company's revenue pipeline reporting and forecasting processes.
• Establish rigorous pipeline inspection and forecasting methodologies.
• Develop and maintain dashboards that provide visibility into pipeline coverage, conversion rates, sales velocity, deal progression, win/loss trends, and forecast accuracy.
• Partner with GTM leadership to identify pipeline gaps and develop strategies to address them.
• Create a consistent executive-level view of current and future revenue performance.

CRM & Revenue Technology

• Own the strategy, governance, and optimization of the company's CRM (Salesforce) and revenue technology ecosystem.
• Ensure CRM data is accurate, complete, and actionable.
• Establish appropriate workflows, automation, reporting, and data standards.
• Evaluate and implement technologies that improve sales productivity, intelligence, forecasting, and customer engagement.
• Integrate CRM data with financial and operational systems where appropriate.

Sales Performance & Productivity

• Develop metrics and reporting that measure sales-team productivity and effectiveness.
• Analyze performance by representative, territory, market segment, customer type, and sales stage.
• Support territory planning, account segmentation, quota setting, and sales capacity planning.
• Identify opportunities to improve sales processes, shorten sales cycles, and increase conversion rates.

Revenue Analytics

• Build a comprehensive revenue-performance reporting framework for the executive team and Board.
• Develop reporting around Key Metrics such as (ARR, Pipeline Coverage, Renewal/Retention, Win-Rate, ACV, Sales Velocity, Forecast Accuracy, CAC, other)

Cross-Functional Revenue Alignment

• Establish common operating processes across Sales, Marketing, Customer Success, Partnerships, Finance, and Product.
• Improve handoffs between functions throughout the customer lifecycle.
• Develop a shared understanding of target accounts, opportunities, customer requirements, implementation status, renewals, and expansion opportunities.
• Partner with Finance to ensure revenue forecasts and operating metrics are aligned with financial reporting.

Enterprise Healthcare GTM Support

• Track opportunities across health systems, health plans, and other strategic healthcare customers.
• Help leadership understand sales cycles, buying committees, contracting processes, pilots, implementations, expansions, and enterprise adoption.
• Develop account-level intelligence that supports strategic account planning and executive engagement.
• Support analysis of the company's Ideal Customer Profile (ICP) and identify patterns among high-value prospects and customers.

Strategic Projects

• Lead special projects designed to improve revenue growth, scalability, and operating efficiency.
• Support development of annual revenue plans and go-to-market strategies.
• Develop business cases and ROI analyses for new markets, channels, products, or investments.
• Provide analytical support for strategic partnerships, acquisitions, and other growth initiatives as appropriate.

Requirements

• 7+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Finance, or a related field.
• Experience supporting a B2B enterprise sales organization.
• Strong understanding of CRM systems and revenue technology.
• Demonstrated experience building and managing forecasting, pipeline management, reporting, and revenue analytics processes.
• Strong analytical and quantitative skills.
• Excellent communication and presentation skills.
• Ability to translate complex data into clear recommendations for executives.
• Demonstrated ability to operate effectively in a fast-paced, high-growth environment.
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations.

Even Better

• Experience in healthcare technology, SaaS, AI, or enterprise software.
• Experience selling to health systems, hospitals, health plans, or other healthcare organizations.
• Experience with long, complex enterprise sales cycles.
• Experience with Salesforce or another leading enterprise CRM.
• Experience building Revenue Operations functions within a growing company.
• Familiarity with SaaS metrics and financial concepts including ARR, ACV, NRR, GRR, CAC, LTV, pipeline coverage, bookings, and revenue forecasting.

About GW RhythmX

GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.

About SymphonyAI Group

SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU.

The estimated pay range for this position is $150,000-$175,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.