Senior director, product and pmo

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

The Sr Director of Product & PMO is a strategic leadership role responsible for overseeing the organization’s product strategy, roadmap execution, and project governance for data, mobile, voice, and ancillary products. This role ensures alignment between product innovation, business objectives, disciplined project delivery, and the successful launch of new services and operational initiatives. The role combines product vision, portfolio prioritization, operational rigor, and cross-functional leadership to drive predictable execution, scalable processes, and measurable business impact.

• Define and execute the long-term product vision and roadmap aligned with company strategy.
• Lead product portfolio management, including prioritization, resource allocation, and investment decisions.
• Partner with executive leadership to translate strategic objectives into product initiatives.
• Oversee product lifecycle management from concept through launch and optimization.
• Establish success metrics tied to revenue growth, customer adoption, retention, and market expansion.
• Drive cross-functional collaboration between IT, Network, Marketing, Sales, Field, Care, and Operations.
• Lead and mentor team and direct reports.
• Ensure strong voice-of-customer integration into roadmap decisions.
• Establish and maintain a high-performing Project Management Office (PMO).
• Develop portfolio governance frameworks, stage gates, and standardized delivery processes.
• Oversee enterprise-level project planning, execution, and reporting.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor risk management, dependency tracking, and resource capacity planning.
• Drive continuous improvement in project execution and product delivery.
• Ensure alignment between strategic initiatives and execution capacity.
• Foster a culture of accountability, transparency, and results.
• Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
• Other duties as assigned.

What You Bring to the Table:

• 7+ years in telecom.
• Strong program management and PMO governance experience.
• Experience building and maturing PMO governance models.
• Strong executive communication and leadership skills.
• Strong strategic and analytical thinking.
• Solid understanding of product lifecycle management.
• Proven ability to lead cross-functional teams in complex environments.

Education:

• High school diploma or equivalent required.
• Bachelor's degree preferred. Major in Marketing, Business, Communications, or related fields.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match.
• Insurance options including: medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.

*Benefits listed above are for regular full-time position.

Base Compensation:

The base compensation range for this position is $132,000 - $190,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.

Our Mission Statement:

• Take care of our customers.
• Take care of each other.
• Do what we say we are going to do.
• Have fun.

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf