GovCIO is currently hiring for a Senior Desktop Engineer

This position will be a fully remote position.

Responsibilities

• Provides Tier 3 support for other EPA teams on end-user HW (desktops, laptops, mobile devices), along with deskside and dispatch support services at required EPA locations to augment deskside support teams as needed
• Manages and deploys specialized SW and/or configurations for EPA end-users
• Assists Enterprise Engineers with patching and updating EPA-approved applications
• Coordinates with Tier 4 vendors as needed
• Coordinates with local stakeholders to customize activities at the local level

Qualifications

• Bachelor's with 5 - 8 years desktop engineering experience (or commensurate experience)
• Tools experience required SCCM/MECM
• Experience managing customer requests and expectations
• Strong communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Clearance Required: Ability to maintain a public trust clearance

Preferred Skills and Experience

• Experience with BeyondTrust Endpoint Privilege Manager is preferred
• Experience with Microsoft Endpoint Configuration Manager preferred
• Experience with ServiceNow
• Experience with BeyondTrust EPM
• Experience with Microsoft Defender
• Project management experience a plus