Senior Atlassian Platform and Requirements Traceability Engineer, SDLCNext

Function: Atlassian Platform Engineering, Requirements Traceability, IT Service Management, Automation, and Technical Delivery

Program: Architecture and Service Excellence, SDLCNext Support

Location: Remote, with attendance at customer or program meetings as required

Reports to: Architecture and Service Excellence Leadership and Workforce 3 Engineering Leadership

POSITION SUMMARY

BCG Federal is seeking an experienced Senior Atlassian Platform and Requirements Traceability Engineer to support SDLCNext within the Program Executive Office Defense Healthcare Management Systems (PEO DHMS). SDLCNext is an enterprise Atlassian Data Center environment supporting software delivery, requirements management, testing, IT service management, reporting, and collaboration across the Defense Health Agency (DHA) and PEO DHMS portfolio. This role combines hands-on Jira, Confluence, and Jira Service Management administration with coding, automation, data integration, requirements traceability, technical troubleshooting, and customer support. The individual will resolve difficult platform and Requirements Traceability Matrix (RTM) issues, improve manual processes, maintain reliable requirements and test data, and deliver technical solutions for Government and contractor teams. The ideal candidate has deep Atlassian experience and can move comfortably between platform configuration, Python development, data analysis, incident resolution, customer discussions, and technical delivery. Direct experience with SDLCNext, PEO DHMS, DHA, federal health technology, or another large Government Atlassian environment is strongly preferred.

CORE RESPONSIBILITIES

• Atlassian Platform Engineering and Solution Design
• Requirements Traceability, Coding, Automation, and Data Integration
• ITSM Operations, Incident Resolution, and Production Change
• Customer Solutions, Integrations, and Technical Delivery
• Documentation, Training, and Team Continuity

JOB REQUIREMENTS

Bachelor’s degree in computer science, software engineering, information technology, information systems, data engineering, business analysis, or a related field. Equivalent directly relevant experience may be considered. Seven or more years of experience supporting enterprise Atlassian platforms, software development lifecycle tools, requirements and testing systems, IT service management, or related technical environments. Advanced hands-on experience administering Jira Software Data Center, Confluence Data Center, and Jira Service Management in a large enterprise environment. Demonstrated experience designing and maintaining Jira workflows, issue types, screens, custom fields, permissions, notifications, issue links, security schemes, dashboards, filters, and project templates. Strong hands-on Python development and REST API integration experience. Experience with SQL and relational databases, preferably PostgreSQL. Experience using JQL, Jira automation, Groovy, ScriptRunner, webhooks, or comparable technologies to build technical solutions and automate platform work. Experience supporting Requirements Traceability Matrices, requirements-to-test traceability, linked work items, test coverage, test results, defects, releases, and audit evidence. Experience integrating, extracting, or reconciling Jira and Zephyr data or data from a comparable enterprise test management platform. Ability to troubleshoot workflows, scripts, APIs, issue relationships, synchronization jobs, database mappings, integrations, and reporting outputs. Experience with Jira Service Management portals, request types, queues, workflows, automation, service-level agreements, knowledge content, and support operations. Working knowledge of incident, problem, change, configuration, release, and service request management. Experience testing and deploying platform configurations, scripts, plug-ins, integrations, upgrades, and production changes. Ability to gather customer requirements and translate them into configurations, code, automation, integrations, reports, or technical delivery plans. Strong technical writing, documentation, customer communication, training, organization, and problem-solving skills. Ability to independently investigate difficult technical problems, identify root causes, develop practical solutions, and drive work through completion. Ability to balance coding, platform administration, production support, customer requests, planned improvements, and urgent issues. Familiarity with Linux, containers, AWS-hosted applications, source control, identity and access management, application security, and DevSecOps practices is preferred. A current Atlassian Certified Professional credential in Jira, Jira Service Management, or Confluence administration is strongly preferred. Equivalent advanced Jira Data Center administration experience will be considered. ITIL 4 Foundation, Project Management Professional, SAFe, Scrum, software development, database, or cloud certifications are preferred. Direct experience supporting SDLCNext, Architecture and Service Excellence, PEO DHMS, DHA, MHS GENESIS, JOMIS, EIDS, federal health technology, or another large DoD program is strongly preferred. Experience working within a federal prime and subcontractor environment and coordinating with Government customers, cybersecurity teams, infrastructure providers, and software vendors is preferred. U.S. citizenship and the ability to obtain and maintain required Government suitability, Common Access Card, and system access are required.