Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today!

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Schedule appointments with Signing Agents.
• Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.
• Build and maintain working relationships with team members, management and signing agents.
• Monitor the scheduling queue to ensure client turn times are met.
• Review special instructions and order notes to ensure appointments are scheduled accurately.
• Monitor the scheduling systems to ensure the team is not falling behind.
• Working the assigned tasks given for that day.

WHO YOU ARE

You possess …

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities

• Enter scheduling requests as necessary
• Assign scheduling requests within the company’s turn time per client agreement
• Sending recruit requests to your managing team within a timely manner
• Monitor vendor fees to ensure fee guidelines are being met
• Obtain management approval for any fees exceeding the region's fee limit
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned

Qualifications

• High School diploma or equivalent required
• Demonstrate good communication and customer service skills
• Detail oriented, efficient and organized