Sales Support Specialist

ABOUT MPG Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace. At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400+ strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.

Position Overview

The Sales Support Specialist role would take on a variety of responsibilities to allow our sales team(s) to more closely connect with key decision makers. Sales Support Specialists maintain day-to-day contact with both the retailer staff and supplier partner staff. They will often be the first point of contact in receiving questions about new and existing products along with inquiries into retailer specific systems.

Key Responsibilities

• Enter/Maintain information across Client and Customer proprietary systems.
• Responds to questions from new and existing clients, customers, and other personnel regarding error corrections, items and inventory, meetings, promotional requests, and other related questions.
• Provides support on various projects and related tasks.
• Assumes responsibilities for other Sales Administrators within the department when unavailable.
• Creates, enters and updates purchasing related information (e.g. accounting deals, product returns, POs, item set-up, display set-up) using various systems/tools.
• Reviews and researches information contained in information provided by the Sales team (e.g. overlapping accounting agreements, discontinued products, cost changes, customer complaints) to correct any errors and make recommendations on corrections needed.
• Maintains processes on new item submissions, website listing maintenance, spreadsheets, pricing/UPC changes, client and retailer information.
• Trains new Sales Support Specialists on job functions, as needed.

Skills & Experience

Minimum - High School Diploma/GED and at least 2 year experience in a retail sales environment. Preferred – College Degree or 3+ years in a retail sales environment. Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Experience with MS Office & Teams. Willing to travel up to 10% of the time for business purposes (within state and out of state).

Compensation

The expected base salary range for this position is $55,000 - $70,000 annually, depending on experience, skills, and qualifications. In addition to base salary, this position may be eligible for performance-based bonuses and other compensation programs.

Benefits

MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.

Diversity and Inclusion

MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.

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