Sales Operations Associate (GFN Segment)

Department: Operations

Employment Type: Full Time

Location: USA, Remote

About us

We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

The Sales Operations Associate is a member of the Sales Operations team. This position provides essential operational support to the sales, finance, legal and segment teams throughout the customer pre-sales, contracting, and renewal processes — including maintaining accurate contract information in Salesforce and ensuring smooth, efficient operations across all functions. This role provides dedicated Sales Operations support to the Government, Funder, and Non-Profit (GFN) segment, helping to ensure smooth and efficient operations throughout the new business and renewals cycle. Please note, strong preference for someone in USA, EST hours.

What you’ll be doing

• Providing operational, administrative and clerical support to several departments — mostly sales, finance and legal — and to all companies that are part of the Digital Science group. Focus on pre-sales support, contracting and customer renewals.
• Ensuring Salesforce is accurately updated with customer contract information for use by Finance, Sales, Legal, and business teams.
• Supporting the legal team in ensuring that approved contracts are signed by the right signees.
• Maintaining central repositories of customer and vendor contracts where applicable.
• Responding in a timely manner to support business retention and meeting timelines to submit contracts, RFPs, registrations, and other key documents.
• Proactively identify areas of process improvement and collaborate with the team and Sales Operations Manager on improvements.

What you’ll bring to the role

• A Bachelor’s degree, ideally business related.
• 2-3 years of experience in an operations-focused role, ideally sales-related.
• Efficient, excellent attention to detail, organised and a natural problem solver.
• Strong communication skills, both written and verbal, and comfortable working with internal and external stakeholders (including customers, government procurement, etc.) across various levels of seniority.
• Ability to multi-task, prioritise, and pivot quickly.
• Team-oriented with an emphasis on team building and communication.
• Resourceful, solution focused with a positive attitude.
• Proactive in following-up and confident in managing conflicting requests and expectations.
• Strong interpersonal skills, ability to build relationships, being approachable and professional.
• Understanding of working with cross functional teams across various locations and time-zones.
• Salesforce knowledge is a requirement.
• Experience supporting a Government, Funder, and Non-Profit (GFN) sales team is highly desirable.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

• We are brave in the pursuit of better
• We are collaborative and inclusive
• We are always open-minded
• We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.

We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.