Overview

About the Role

Are you someone who enjoys connecting with people, uncovering their needs, and helping them find the right solutions? As a Sales Associate, you'll engage with customers through inbound and outbound interactions, helping them evaluate products and services while delivering an exceptional customer experience. You'll combine consultative selling, relationship building, and problem-solving to create value for customers and drive results. You'll receive the training, tools, and support needed to succeed while working in a fast-paced, performance-driven environment from the comfort of your home.

If you're motivated by achieving goals, enjoy helping people, and are excited about building a successful sales career in a remote environment, we'd love to hear from you.

Responsibilities

What You’ll Get to Do

• Handle inbound and outbound sales calls while delivering a positive customer experience
• Present products, services, and promotional offers using approved scripts or customized presentations based on customer needs
• Build rapport, answer questions, address concerns, and overcome objections to help customers make informed purchasing decisions
• Accurately collect, verify, and update customer information in company systems
• Maintain expert knowledge of products, pricing, promotions, and upsell opportunities
• Meet and exceed sales goals, quality standards, and productivity expectations to maximize bonus opportunities
• Document customer interactions and escalate complex issues when appropriate

Qualifications

What You Need

Required

• High school diploma or GED
• Flexibility to work weekends and varying schedules as needed
• Reliable high-speed internet service through a wired broadband provider (minimum 100 Mbps download / 20 Mbps upload); cellular hotspots and wireless-only connections are not permitted
• Dedicated private workspace with a door that can be closed and secured during working hours
• Comfortable using multiple systems and web-based tools, including Microsoft Office
• Ability to participate on camera for meetings and training
• Ability to read scripts aloud clearly, accurately, and with proper enunciation
• Strong communication and customer service skills
• Ability to navigate customer conversations with confidence and professionalism
• Comfortable working in a fast-paced, goal-driven environment
• Ability to maintain accuracy while managing multiple tasks

Preferred Qualifications

• Previous sales, customer service, retail, or call center experience
• Experience meeting performance or productivity goals
• Bilingual skills (English, Spanish, French, or other languages, depending on program needs)

Additional Information

Who We Are At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart? Our people and the culture we've built together. We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.

Learn more about our team at https://www.marketsource.com/who-we-are/people-of-marketsource/

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.