Retail support agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Retailer Support Team is dedicated to delivering exceptional post-purchase support to both Retailers and customers through the Retailer channel. Their responsibilities encompass a wide range of services to ensure a smooth and satisfactory customer experience, including:

YOUR DAILY RESPONSIBILITIES

• Troubleshooting: Assisting Retailers and customers in diagnosing and resolving technical issues with products, providing step-by-step guidance using a knowledge base to ensure quick and effective solutions.
• Repair Bookings: Facilitating the repair process by coordinating with customers and internal teams to schedule repairs, ensuring minimal downtime and convenience for the customer.
• Spare Parts Requests: Processing requests for spare parts efficiently, ensuring Retailers and customers have access to the necessary components their products which may be missing and/or broken.
• Customer Communication: Maintaining clear and proactive communication with Retailers and customers throughout the support process, ensuring they feel supported and valued.
• Guidance: Offering guidance and resources to Retailers to enhance their ability to assist customers effectively, fostering a collaborative relationship between and its retail partners.

Through these efforts, the Retailer Support Team plays a crucial role in strengthening relationship with Retailers and ensuring customers receive the highest level of service and support after their purchase.

You will also be responsible in ensuring that all customers have the right products and services. Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.”

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/