Job Overview

Colaval, a leading manufacturer specialising in high-quality control valves and water treatment solutions, is seeking a dedicated and professional Remote Customer Service Representative to join our global team. This is a Full-Time, fully Remote position. In this role, you will be the first point of contact for our diverse industrial, commercial, and residential customers, providing exceptional support and ensuring a seamless experience. You will play a vital part in upholding our commitment to technical excellence and customer satisfaction. The offered salary for this position is $45- $55 USD per hour.

Key Responsibilities

• Serve as the primary point of contact for customer enquiries via email, phone, and online platforms.
• Provide accurate and professional information regarding our extensive product range, including ball valves, gate valves, and electric control systems.
• Assist customers with order placement, processing quotes, managing returns, and tracking shipments.
• Effectively troubleshoot and resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed and accurate records of all customer interactions and transactions within our CRM system.
• Collaborate closely with our sales and technical support teams to ensure customer needs are fully met.
• Gather and report customer feedback to contribute to the continuous improvement of our products and services.

Qualifications and Skills

• Proven experience in a customer service, client support, or a similar customer-facing role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong problem-solving abilities and a talent for de-escalating difficult situations.
• Proficiency in using CRM software and the Microsoft Office Suite.
• A high degree of self-motivation and the discipline to work effectively in a remote environment.
• Excellent organisational skills with a keen eye for detail.
• Experience within an industrial or technical manufacturing sector is highly desirable.
• A basic understanding of technical products such as valves or water treatment solutions would be a significant advantage.

Benefits

• A competitive salary package.
• The flexibility of a fully remote working arrangement.
• The opportunity to be part of an innovative and globally recognised industry leader.
• Opportunities for professional growth and ongoing development.
• A supportive, collaborative, and professional international team culture.