Virtual Coworker

Virtual Coworker

·18 days ago

Property management admin for a real estate firm in us (home based full time)

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Location

remote, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer ServiceRent ManagerMaintenance RequestsCommunicationProblem SolvingData EntryTime ManagementTechnical Support

Job Description

  • Answer inbound calls during business hours
  • Fully resolve caller needs at the point of contact — not just message-taking
  • Use Rent Manager software to look up tenant, property, and account information as needed
  • Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
  • Handle maintenance requests:
  • Primary path: guide tenants to log the request themselves in Rent Manager
  • Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
  • Coordinate maintenance dispatch: --Identify which property manager/technician is available and when
  • Contact the appropriate tech to go out to the property
  • If no tech is reachable, escalate to the Property Manager directly
  • Know when and how to escalate issues to the Managing Member, when needed

Ready to join the team?

Apply now