Summary

This is a full-time remote position in the Office of Data, Research, Evaluation and Measurement, Department of the Chief Program Officer. This virtual opportunity can be performed from any duty station. Pay will be determined based on the duty location of the position. Remote employees will receive the locality rate associated with the location of their remote worksite, typically the employee's place of residence. See the 'Additional Information' section for more remote work details.

Duties

The Program Analyst (Business Analyst) is responsible for leading analysis and documentation supporting integration of transactional systems with the AmeriCorps Information Model (AIM) and AI-enabled modernization, leading enterprise-wide initiatives that integrate business processes, technology, data, and artificial intelligence. This role ensures capabilities are implemented in a responsible, secure, and mission aligned manner to enhance decision-making and operational efficiency. Duties include, but are not limited to:

• Leads the documentation of complex, cross-functional business processes using industry-standard methodologies (e.g. BPMN, process maps, (SOPs), incorporating AI-assisted tools where appropriate.
• Analyzes and documents current-state (AS-IS) and future-state (To-Be) business processes to identify inefficiencies, redundancies, and compliance gaps.
• Supports development of end-to-end business process frameworks, identifying opportunities for automation, machine learning, and intelligent decision support.
• Identifies process inefficiencies, risks, and opportunities for automation or improvement.
• Recommend innovative solutions that integrate policy, process and data.
• Evaluates impacts of proposed changes across stakeholders, systems, and governance structures.
• Assesses organizational readiness and leads to change management strategies.
• Conducts process performance analysis and supports data-driven decision-making.
• Elicits, analyzes, and validates business and system requirements for analytics, data management, and AI-enabled solutions.
• Translates business needs into functional and non-functional requirements, user stories, and acceptance criteria.
• Builds consensus among diverse stakeholders including program staff and leadership.
• Communicates complex concepts clearly to both technical and non-technical audiences.

Requirements

Conditions of employment

• You must be a United States Citizen
• Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade
• If selected for the position, you must sign an employment agreement prior to onboarding that details the remote working conditions/expectations. See the ADDITIONAL INFORMATION section for more details regarding this position's REMOTE status.
• Satisfactory completion of a background investigation.
• A financial disclosure may be required for this position.

Qualifications

Applicants must have one year of specialized experience comparable in scope and responsibility to at least the lower range of the NY-03 pay band, which would be at or equivalent to, the GS-12 level in the federal service. Specialized experience includes the following:

• Eliciting, analyzing, validating, and managing business and system requirements for enterprise systems, data management, analytics, or AI-enabled solutions.
• Leading the analysis and documentation of complex, cross-functional current-state (AS-IS) and future-state (To-Be) business processes;
• Leading enterprise business process improvement or business process reengineering initiatives affecting multiple organizations or stakeholders.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps VISTA) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience. Such experience must be clearly documented in the applicant's resume.

Education

This job does not have an education qualification requirement.

Additional information

Remote Status: This position is eligible for full-time remote work based on the duties of the position. If selected, employees must sign a remote work agreement prior to onboarding that details remote working conditions and expectations for the position. As agency remote work policies are finalized and/or evolve, there may be additional guidance and requirements for the position. After hire, employees must follow the requirements in the agency's change of duty station policy when changing duty stations. Some remote positions may require the employee's worksite to be within a specified geographic area to fulfill positions needs.

Additional Selections: Additional selections may be made from this announcement or for similar positions across AmeriCorps. By applying, you agree to have your application shared with interested selecting official(s) at AmeriCorps.

Military Selective Service Act: If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in "Required Documents."

Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.