Position: Professional Services Manager

Location: This role is a remote position; individual must be authorized and working from the United States.

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do

As a successful Professional Services Manager (individual contributor) you will have end-to-end ownership of First Advantage’s enterprise client on-boarding experience across an extensive product suite. You will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, delivering customer programs from concept through final implementation with a focus on value actualization & time to revenue.

Responsibilities:

• Design client centric implementation project plans & quarterback delivery of end-to-end lifecycle
• Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions
• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients
• Lead scoping, documentation, & interpreting of client implementation requirements and provide simple, actionable guidance to help customers execute alongside you
• Champion successful customer outcomes and innovate ways to improve our customer implementation processes
• Directly impact the Company’s time to revenue to drive corporate performance

What You Will Need to be Successful:

• 4-year degree in technical or related field is required and MBA is a plus
• Requires 5+ years of project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry
• Experience working closely with Sales/Client Success Teams during the pre-sales stage, onboarding and supporting enterprise level B2B SaaS solutions
• Prior experience with Technology, Media & Entertainment industries is a plus
• Extensive and successful onboarding (implementation / deployment) of enterprise-sized clients
• Solid experience with integrations for Enterprise Level accounts; you won’t code, but you’ll lead pre- & post-production testing and configuration with leading ATS/HRIS applications
• Expertise in optimizing client integrations and achieving high levels of client satisfaction
• Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization
• Excellent client-facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients
• Solutions Consulting background would be an asset when working on the pre-sale plans
• Analytical and problem-solving skills and the ability to troubleshooting issues
• Work well under pressure and you are not risk-averse and comfortable taking on challenges
• Possible travel in the future, when deemed safe, could be 25% or more

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional benefits offered include:

• Ability to work remotely
• Medical, Vision, Dental, and supplementary benefit plans, including paid Parental Leave and Bereavement.
• 401k with an employer match and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Volunteer Time Off Policy (VTOP) up to 10 hours a year.

What Are You Waiting For?

Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $80-90k. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

#LI-Remote We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.

Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!

Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible

Apply today to learn more about why we’re proud to say #WeAreFA!