Principal field operations engineer - federal

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.

Responsibilities:

• Act as a trusted advisor and power-user of the Dragos platform, ensuring customers get maximum value for their ICS/OT security operations
• Partner with client teams to design network architecture, plan sensor placement and support deployment strategies
• Lead deployments both onsite and remotely, ensuring seamless setup and integration
• Troubleshoot and resolve issues, providing break/fix support and working closely with engineering teams when escalation is needed
• Manage upgrades, patches and configuration changes to keep systems running at peak performance
• Collaborate with Dragos Intelligence and Services teams on investigations and special projects
• Create clear, concise technical documentation to support customers and internal teams

Qualifications:

• 4+ years of experience in industrial engineering (e.g., controls engineer) or InfoSec (ideally with ICS/OT cybersecurity exposure)
• Deep knowledge of networking: IP networks, OSI model, Purdue mode and ICS protocols
• Strong Linux skills (command line), with experience in CENTOS, scripting (e.g., Python, Shell) and SIEMs
• Experience with both on-premise and cloud-based enterprise solutions
• Familiarity with Elasticsearch
• Excitement for tackling complex technical problems (sometimes while wearing a hard hat in the field)
• Willingness to travel up to 30%

Compensation:

Salary: $165,000
Competitive Equity Package
Comprehensive Benefits Plan

#LI-BR1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.